Framework Support Officer - 33444

Framework Support Officer - 33444
1
National
Various
Staff Grade 4
Permanent
Commercial
Full Time, Part Time
£34,320

16/02/2026, 23:55 hours

AM04 Assest Management, Grade 4

Basic Check
We value a diverse workforce and welcome applications from all sections of the community wishing to join a workforce which embraces difference and welcomes everyone.
We are seeking a highly organised and proactive Framework Support Officer (FSO) to join our Commercial and Framework Management team. This role underpins the smooth operation of our commercial frameworks, which support delivery of vital flood and coastal risk management projects.
As an FSO, you will work with colleagues and framework delivery partners to maintain accurate commercial documents, data, and performance information. You will ensure our systems, trackers, and records are kept up to date, supporting effective reporting and helping the team make well informed decisions. Strong attention to detail is essential, as you will support the management of key framework information such as risk and issue logs, configuration registers, supplier performance data, and controlled documents.
You will administer and maintain SharePoint sites, ensuring documents are accessible, well organised, and quality assured. The role also includes supporting governance meetings through scheduling, preparing materials, capturing minutes, and contributing to internal communications such as the Framework Heads Up.
The FSO will support efficient processing of commercial information, ensuring data is accurate and that CVs and rate reviews progress smoothly through established systems. You will also help embed new initiatives and improvements across the team and with partner organisations.
This role is ideal for someone who is detail focused, collaborative, and interested in developing skills in commercial operations. 
Everyone that joins us is required to undertake training and participate in incident response duties when the need to respond arises Having an incident role is an essential part of working for the Environment Agency and an active way to support communities and prevent harm to the environment. Further information on incident response can be found within your candidate pack.
Our Framework Management team, within the CaFM function, oversees the full lifecycle of operational frameworks—from launch to closure and transition. We lead Supplier Relationship Management and ensure frameworks support capital delivery, maintenance, safety works, and mapping and modelling services for our customers. Through robust assurance and performance management, we foster strategic supplier collaboration, safeguard commercial integrity, and drive continuous improvement. Our work maintains agile, efficient, and compliant frameworks; maximising value to deliver sustainable benefits.
• GCSEs (including English and Maths) or equivalent
• Relevant administrative or office-based experience (e.g. project admin, document control, business support, or data entry)
• Proficiency in Microsoft Office applications, particularly Excel, Word, and Outlook
• Familiarity with SharePoint, document management systems, or other digital collaboration tools (e.g. MS Teams, Asite, Content Cloud)
• Ability to accurately analyse and interpret information is essential.
• Good attention to detail and strong organisational skills, particularly in document management and scheduling
• A strong communicator (verbal and written) with effective interpersonal and influencing skills
• A problem-solving mindset: Developing solutions to issues and problems through identifying relevant information, careful interpretation, analysis, diagnosis and influencing.
• Willingness to undertake relevant internal training and development to build understanding of frameworks, systems, and governance
• Interest in developing knowledge of public sector projects, commercial processes, or framework operations
Please note, this role does NOT qualify for sponsorship, so you should contact UK Visa and Immigration (UKVI) or visit https://www.gov.uk/government/organisations/uk-visas-and-immigration, where you can seek professional advice based on your personal circumstances in regard to options for obtaining right to work in the UK.

Benefits include generous pension provision and leave entitlement. Our flexible working supports a healthy work/life balance and offers numerous choices to accommodate the demands that personal commitments may present. Excellent training and learning opportunities are available, including personal and professional development

The team is nationally dispersed across the country. Some travel required with occasional overnight stays. The role can be fulfilled via hybrid working.

For further information please contact: victoria.payne@environment-agency.gov.uk
Interviews due to take place w/c: 2/03/2026

#LI-DNI
Data and Information Management
Collects, analyses, interprets, records, manages, develops and shares data, material or information appropriately for a variety of purposes.

"When providing evidence for competencies within your application, please give examples of how you clearly demonstrate these either within the context of this role or as transferable skills.

CVs or other documents attached to your application will not be assessed for selection. "

Question: Please describe a time when you were responsible for collecting, managing or reporting information from a variety of sources. What steps did you take to ensure the data was accurate, appropriate for its audience, and stored securely?

"PLEASE NOTE: Your answer will be used for interview selection - please draw out your skills and experience in your response. You may consider using the STAR technique (Situation, Task, Action, Result) when formulating your answer to the question.

If a large number of applications are received, an initial sift using this lead capability may be conducted. Successful candidates will then proceed to a full sift or directly to assessment/interview."
Focuses on Efficiency, Innovation and Quality
Identifies and seizes the opportunity to create, introduce and implement new or improved methods, processes and without, compromising quality or accuracy.

"When providing evidence for competencies within your application, please give examples of how you clearly demonstrate these either within the context of this role or as transferable skills.

CVs or other documents attached to your application will not be assessed for selection. "

Question: Describe a time when you improved a process or challenged an existing way of working. What prompted you to act, what did you do, and what was the outcome?

PLEASE NOTE: Your answer will be used for interview selection - please draw out your skills and experience in your response. You may consider using the STAR technique (Situation, Task, Action, Result) when formulating your answer to the question.
Focuses on Customers and Partners
Addresses the needs of internal and external customers, provides rapid and effective responses

"When providing evidence for competencies within your application, please give examples of how you clearly demonstrate these either within the context of this role or as transferable skills.

CVs or other documents attached to your application will not be assessed for selection. "

Question: Describe a time when you had to balance the needs of different customers or partners. How did you ensure you provided a timely, effective service, and what was the outcome?

PLEASE NOTE: Your answer will be used for interview selection - please draw out your skills and experience in your response. You may consider using the STAR technique (Situation, Task, Action, Result) when formulating your answer to the question.
If you are applying from the Civil Service please note that the Environment Agency is not a part of HM Civil Service and you would not be a Crown Servant in the event of being appointed. Therefore, you will not be eligible for continuous service. For applicants who currently work in local government or other bodies listed in the Redundancy Payments (Continuity of Employment in Local Government etc) (Modification) Order 1999, you may be eligible for continuous service for the purpose of calculating any future redundancy payment. If you are unsure of your status then you should contact your own HR Team.

We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application.

We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment. We have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.

The Environment Agency, as a Non-Departmental Public Body, is committed to providing value for money and utilises Central Government frameworks and contracts for all external recruitment needs. For this reason, we are unable to engage with the market directly through post, email or phone calls . Should you wish to become a support supplier on one of these frameworks or contracts please visit https://www.gov.uk/government/publications/become-a-crown-commercial-service-supplier/becoming-a-supplier-through-the-crown-commercial-service-what-you-need-to-know for more information.

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Although the Environment Agency is a non-departmental public body sponsored by Defra, we subscribe to and align with the candidate guidance on the use of artificial intelligence found on the  Civil Service Careers website. Please review for more information on appropriate and inappropriate use.

This Vacancy is closed to applications.