Team Leader - Waterways Operations - 15569

We are the Environment Agency. We protect and improve the environment.

We are a diverse organisation, welcoming applicants from all sections of the community.

This is an exciting opportunity to join the Anglian Waterways Team. You will lead the Waterways Operations Team covering the River Nene, Lincolnshire Waterways and Northampton marina. The role provides expert advice and knowledge on the ‘day to day’ management of navigation with particular emphasis on public safety, customer interactions and enforcement work. The role is key to delivering a sustainable navigation business, ensuring our waterways are self-funding, attractive to customers and able to manage the impacts of a changing climate.

You will:

Lead a field based team who manage public safety, customer liaison, navigation enforcement and income generation.
Promote and reinforce the Environment Agency’s vision and culture. Motivate and empower team members to achieve their potential.
Build effective relationships, internally and externally.
Manage the team budgets, identifying risk and efficiency savings and ensuring end of financial year targets are met.
Manage and promote Health Safety and Wellbeing of team members, while ensuring the correct training is received and competencies are maintained.

You will join a passionate and supportive team of navigation experts with a wide range of knowledge and experience. You will work with a wide range of teams both locally and nationally, as well as external partners, to proactively identify and influence opportunities to deliver navigation benefits.

We are seeking a Team Leader with leadership experience. You will be able to provide clear direction, instruction and guidance through effective performance management whilst recognising strengths, vulnerabilities and motivations within a team. You’ll be qualified to at least degree standard (or equivalent) in a relevant discipline and possess proven ability and/or knowledge of operations, particularly in relation to health and safety (including public safety) and customer service. You will have excellent communication skills and be used to working with customers and user groups, managing expectations and negotiating for the Agency. Financial and commercial management experience are important in this role. Experience in enforcement work would be beneficial.

A full UK driving licence is essential.
We offer an extensive range of employee benefits and opportunities to progress your career with us via professional training routes such as apprenticeships and degree programmes.

This role includes being on standby and taking part in a duty roster, this standby role attracts additional payments.

For any questions relating to this role please contact the hiring manager: Irven Forbes – irven.forbes@environment-agency.gov.uk or on 07770 476648

Please note in our current coronavirus working environment, interviews will be held remotely by video conference/telephone.

Please note we do not accept CVs. Your answer given to the question below will be used for interview selection so ensure you draw out your skills and experience in your responses.

This role will require you to harness the skills of your team, to deliver and support the management of our Waterways. In no more than 250 words please give an example of where you have led a team through a difficult period.
• In Brief, What was your role, what ‘team’ were you leading, what was particularly difficult?
• How did you inspire and motivate team members?
• How did you make all team members feel included?
• What were the challenges?

Your answer given to the question below will be used for interview selection so ensure you draw out your skills and experience in your responses.

As a Team Leader your role is key to ensuring risks to the team are controlled safely and effectively. In no more than 250 words, give an example where you recognised the need to change working practices in order to reduce health and safety risks.
• What was the situation and what activities were being undertaken?
• How did you identify the issue?
• How did you ensure your staff worked safely?

Your answer given to the question below will be used for interview selection so ensure you draw out your skills and experience in your responses.

As a Team Leader you will regularly interact with landowners, members of the public, as well as team members and other colleagues. You need to communicate confidently and professionally. In no more than 250 words describe how your approach ensures clear and effective communication to others whether in a verbal or written form. Describe an example of how you dealt with a difficult situation to ensure a positive outcome?

Your answer given to the question below will be used for interview selection so ensure you draw out your skills and experience in your responses.
This role will involve working with a variety of customers and partners, both internal and external.
In no more than 250 words please explain who your customers are in your current (or last) role and explain how you built and maintained an effective working relationship with them. Also, explain what steps you take when you are unable to meet customer expectations.

Driving lincence