Delivery Manager
3
National
Various
Staff Grade 6
Permanent
Information Technology
Are you a Digital Expert? Do you want to play an important part in changing how we do things, and improving our customer’s experience?
We’re building a digital future for the Environment Agency, Defra and our customers. That means big changes to how our services and technologies are designed and delivered.
Our digital services allow our customers to manage their businesses, including tracking their livestock, applying for licenses and monitoring their local flood risk.
We’re recruiting into the following roles:
• Delivery Manager
• Digital Developer
• Digital Tester
• Web Ops Engineer
We’re building a digital future for the Environment Agency, Defra and our customers. That means big changes to how our services and technologies are designed and delivered.
Our digital services allow our customers to manage their businesses, including tracking their livestock, applying for licenses and monitoring their local flood risk.
We’re recruiting into the following roles:
• Delivery Manager
• Digital Developer
• Digital Tester
• Web Ops Engineer
You’ll benefit from being part of a supportive, diverse and customer-focused team. We’ll invest in your professional development and work with you to design your future. Our flexible working arrangements mean that you can maintain a healthy work-life balance. And, you’ll have the satisfaction of knowing that your work helps create a better place to live
The ideal candidate will have considerable, demonstrable experience of practicing agile development and leading teams within structured programme and project environments. They will have delivered a range of digital services from discovery through to operational with a focus on user research (senior applicants will be expected to have been involved in multiple stages of delivery including project inception).
They will thrive on getting the best out of teams, high quality and making things happen and have a mix of skills that cover current agile delivery practices, team dynamics, stakeholder and project management.
With the full support of the head of Digital Delivery you'll be encouraged to coach, develop and lead others within the delivery team and stakeholders supporting the team using your practical experience within your subject area.
They will thrive on getting the best out of teams, high quality and making things happen and have a mix of skills that cover current agile delivery practices, team dynamics, stakeholder and project management.
With the full support of the head of Digital Delivery you'll be encouraged to coach, develop and lead others within the delivery team and stakeholders supporting the team using your practical experience within your subject area.
When it comes to applying, you need to answer the application questions and provide a copy of your CV. Our selection process is based on skills, experience and capabilities. We’re keen to know what makes you right for the job you’re applying for. Use real life examples of where you’ve used a certain skill or how you’ve practically applied your experience. This is your chance to convince us! You should demonstrate how your skills, qualities and experience meet the requirements described in the candidate pack.
There are 10 posts available in Bristol, Warrington or Weybridge.
If you have a question about the recruitment, please email Digital.Recruitment@environment-agency.gov.uk.
The closing date for applications is 16 November 2016.
There are 10 posts available in Bristol, Warrington or Weybridge.
If you have a question about the recruitment, please email Digital.Recruitment@environment-agency.gov.uk.
The closing date for applications is 16 November 2016.
16/11/2016, 23:55 hours
Basic Check
Manages the Business
1. Changing and Improving
Essential
● Provide constructive challenge to senior management on change proposals which will affect own business area
● Spot warning signs of things going wrong and provide a decisive response to significant delivery challenges
● Encourage a culture of innovation focused on adding value – give people space to think creatively
2. Making Effective Decisions
Essential
● Analyse and evaluate pros and cons and identify risks in order to make decisions that take account of the wider context, including diversity and sustainability
● Identify the main issues in complex problems, clarify understanding or stakeholder expectations, to seek best option
● Make difficult decisions by pragmatically weighing the complexities involved against the need to act
● Push decision making to the right level within their teams, not allow unnecessary bureaucracy and structure to suppress innovation and delivery
Essential
● Provide constructive challenge to senior management on change proposals which will affect own business area
● Spot warning signs of things going wrong and provide a decisive response to significant delivery challenges
● Encourage a culture of innovation focused on adding value – give people space to think creatively
2. Making Effective Decisions
Essential
● Analyse and evaluate pros and cons and identify risks in order to make decisions that take account of the wider context, including diversity and sustainability
● Identify the main issues in complex problems, clarify understanding or stakeholder expectations, to seek best option
● Make difficult decisions by pragmatically weighing the complexities involved against the need to act
● Push decision making to the right level within their teams, not allow unnecessary bureaucracy and structure to suppress innovation and delivery
Delivers Results Through Others
1. Managing a Quality Service
Essential
● Make clear, pragmatic and manageable plans for service delivery using programme and project management disciplines
● Exemplify positive customer service behaviours and promote a culture focused on ensuring customer needs are met
● Establish how the business area compares to customer service expectations and industry best practice and identify necessary improvements in plans
2. Delivering at Pace
Essential
● Get the best out of people by giving enthusiastic and encouraging messages about priorities, objectives and expectations
● Adopt clear processes for managing at all levels
● Review, challenge and adjust performance levels to ensure quality outcomes are delivered on time rewarding success
● Maintain effective performance in difficult and challenging circumstances, encouraging others to do the same
Essential
● Make clear, pragmatic and manageable plans for service delivery using programme and project management disciplines
● Exemplify positive customer service behaviours and promote a culture focused on ensuring customer needs are met
● Establish how the business area compares to customer service expectations and industry best practice and identify necessary improvements in plans
2. Delivering at Pace
Essential
● Get the best out of people by giving enthusiastic and encouraging messages about priorities, objectives and expectations
● Adopt clear processes for managing at all levels
● Review, challenge and adjust performance levels to ensure quality outcomes are delivered on time rewarding success
● Maintain effective performance in difficult and challenging circumstances, encouraging others to do the same
Leads People
1. Leading and Communicating
Essential
● Be visible to staff and stakeholders and regularly undertake activities to engage and build trust with people involved in area of work
● Confidently engage with stakeholders and colleagues at all levels to generate commitment to goals
● Clarify strategies and plans, giving clear sense of direction and purpose for self and team
2. Collaborating and Partnering
Essential
● Actively build and maintain a network of colleagues and contacts to achieve progress on objectives and shared interests
● Encourage contributions and involvement from a broad and diverse range of staff by being visible and accessible
● Effectively manage team dynamics when working across Departmental and other boundaries
● Seek constructive outcomes in discussions, challenge assumptions but remain willing to compromise when it is beneficial to progress
Essential
● Be visible to staff and stakeholders and regularly undertake activities to engage and build trust with people involved in area of work
● Confidently engage with stakeholders and colleagues at all levels to generate commitment to goals
● Clarify strategies and plans, giving clear sense of direction and purpose for self and team
2. Collaborating and Partnering
Essential
● Actively build and maintain a network of colleagues and contacts to achieve progress on objectives and shared interests
● Encourage contributions and involvement from a broad and diverse range of staff by being visible and accessible
● Effectively manage team dynamics when working across Departmental and other boundaries
● Seek constructive outcomes in discussions, challenge assumptions but remain willing to compromise when it is beneficial to progress
If you are applying from the Civil Service please note that the Environment Agency is not a part of HM Civil Service and you would not be a Crown Servant in the event of being appointed. Therefore, you will not be eligible for continuous service. For applicants who currently work in local government or other bodies listed in the Redundancy Payments (Continuity of Employment in Local Government etc) (Modification) Order 1999, you may be eligible for continuous service for the purpose of calculating any future redundancy payment. If you are unsure of your status then you should contact your own HR Team.
We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application.
We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment. We have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.
The Environment Agency, as a Non-Departmental Public Body, is committed to providing value for money and utilises Central Government frameworks and contracts for all external recruitment needs. For this reason, we are unable to engage with the market directly through post, email or phone calls . Should you wish to become a support supplier on one of these frameworks or contracts please visit https://www.gov.uk/government/publications/become-a-crown-commercial-service-supplier/becoming-a-supplier-through-the-crown-commercial-service-what-you-need-to-know for more information.
We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application.
We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment. We have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.
The Environment Agency, as a Non-Departmental Public Body, is committed to providing value for money and utilises Central Government frameworks and contracts for all external recruitment needs. For this reason, we are unable to engage with the market directly through post, email or phone calls . Should you wish to become a support supplier on one of these frameworks or contracts please visit https://www.gov.uk/government/publications/become-a-crown-commercial-service-supplier/becoming-a-supplier-through-the-crown-commercial-service-what-you-need-to-know for more information.
This Vacancy is closed to applications.