Waterways Enforcement Support Officer - 9450
1
East Midlands, East of England
Lincoln
Ceres House, 2 Searby Rd, LN2 4DT
Staff Grade 3
Fixed Term
Full Time, Part Time
Administration / Corporate Support, Intelligence
£22,433 pro-rata
We’re looking for an enthusiastic person who wants to make a difference to the area in which they live and work as part of a friendly, supportive team. As a Waterways Enforcement Support Officer you will support the enforcement activities required to be taken against boaters that do not meet our statutory requirements on our waterways. Attention to detail will be essential.
You can expect to be involved in any of the following:
• Dealing with enquiries and phone calls regarding enforcement matters.
• Collecting and analysing data.
• Ensuring our records are kept up-to-date and accurate.
• Co-ordinating responses between various teams involved in boat (vessel) registration enforcement activities.
• Supporting in the production of case files going to Court.
This is a front line role, primarily office based and will include direct liaison with external customers and our own enforcement staff. There will be opportunities to get involved with incident management. We have a flexible range of roles you can volunteer for and you’ll get all the training and support you need.
You can expect to be involved in any of the following:
• Dealing with enquiries and phone calls regarding enforcement matters.
• Collecting and analysing data.
• Ensuring our records are kept up-to-date and accurate.
• Co-ordinating responses between various teams involved in boat (vessel) registration enforcement activities.
• Supporting in the production of case files going to Court.
This is a front line role, primarily office based and will include direct liaison with external customers and our own enforcement staff. There will be opportunities to get involved with incident management. We have a flexible range of roles you can volunteer for and you’ll get all the training and support you need.
The Waterways Partnerships & Development team consists of up to 7 staff who manage partnership working, vessel registration, enforcement activities, income and funding strategies and waterways estates. This work is essential for maintaining our income and delivering efficiencies through partnership work to help support our navigable waterways. The team supports the wider Waterways (navigation) function who manage our navigable rivers for the 7000+ boats using the Anglian Waterways.
Through experience to date you will ideally be able to demonstrate some of the following:
• Ability to develop and maintain good relationships with internal and external customers.
• Delivery of work by planning, tracking, gathering and maintaining data/information.
• An appreciation of the Agency’s navigation responsibilities.
• Ability to work on your own initiative, and as part of a team, to make decisions and achieve results.
• Good organisational skills and an ability to use MS Office and other similar packages.
You must have excellent communication skills and be able to liaise directly with our internal and external customers, by both email and telephone.
You will contribute to the effective management, regulation and development of navigation and recreation activities on and around the Anglian Waterways. You will assist the enforcement team in their work to ensure we have an efficiently managed and regulated navigation.
• Ability to develop and maintain good relationships with internal and external customers.
• Delivery of work by planning, tracking, gathering and maintaining data/information.
• An appreciation of the Agency’s navigation responsibilities.
• Ability to work on your own initiative, and as part of a team, to make decisions and achieve results.
• Good organisational skills and an ability to use MS Office and other similar packages.
You must have excellent communication skills and be able to liaise directly with our internal and external customers, by both email and telephone.
You will contribute to the effective management, regulation and development of navigation and recreation activities on and around the Anglian Waterways. You will assist the enforcement team in their work to ensure we have an efficiently managed and regulated navigation.
Closing Date: 12th December 2018 at 23:55
This is an assignment role and has the option of being either full time (37 hours per week) for 6 months or part time (18.5 to 37 hours a week) for up to 12 months, negotiable during the recruitment period.
There is a possibility that this post may be made permanent at the end of the assignment period.
Everyone starting in a new role with the Environment Agency will be welcomed into the team and given all of the training and support you need to succeed.
For any questions relating to this role, please contact Nathan Arnold on 02030 256127 or email nathan.arnold@environment-agency.gov.uk
This is an assignment role and has the option of being either full time (37 hours per week) for 6 months or part time (18.5 to 37 hours a week) for up to 12 months, negotiable during the recruitment period.
There is a possibility that this post may be made permanent at the end of the assignment period.
Everyone starting in a new role with the Environment Agency will be welcomed into the team and given all of the training and support you need to succeed.
For any questions relating to this role, please contact Nathan Arnold on 02030 256127 or email nathan.arnold@environment-agency.gov.uk
12/12/2018, 23:55 hours
Basic Check
6 to 12 months
Achieves Results
Describe a time when you have continued a task or project, when others might have given up, and by doing so achieved the desired result.
• What motivated you to carry on?
• How did you plan your work?
• What were your considerations?
• What motivated you to carry on?
• How did you plan your work?
• What were your considerations?
Communicates Effectively
Describe how you have used a range of communication methods to present your views in a convincing way. Tell us about the audience, what the messages were, how you communicated the messages and what you took into consideration to ensure your message landed well. How did you alter your communication style to suit your audience?
Deals with Hostile Situations
Describe a time that you persuaded someone to do something that they didn’t initially want to do. Explain the process you went through and how you sought to understand the other person’s point of view.
• What was the situation?
• What were the challenges you faced?
• How did you influence / change their mind?
• What did you learn and is there anything you would do differently in a similar situation in the future?
• What was the situation?
• What were the challenges you faced?
• How did you influence / change their mind?
• What did you learn and is there anything you would do differently in a similar situation in the future?
If you are applying from the Civil Service please note that the Environment Agency is not a part of HM Civil Service and you would not be a Crown Servant in the event of being appointed. Therefore, you will not be eligible for continuous service. For applicants who currently work in local government or other bodies listed in the Redundancy Payments (Continuity of Employment in Local Government etc) (Modification) Order 1999, you may be eligible for continuous service for the purpose of calculating any future redundancy payment. If you are unsure of your status then you should contact your own HR Team.
We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application.
We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment. We have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.
The Environment Agency, as a Non-Departmental Public Body, is committed to providing value for money and utilises Central Government frameworks and contracts for all external recruitment needs. For this reason, we are unable to engage with the market directly through post, email or phone calls . Should you wish to become a support supplier on one of these frameworks or contracts please visit https://www.gov.uk/government/publications/become-a-crown-commercial-service-supplier/becoming-a-supplier-through-the-crown-commercial-service-what-you-need-to-know for more information.
We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application.
We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment. We have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.
The Environment Agency, as a Non-Departmental Public Body, is committed to providing value for money and utilises Central Government frameworks and contracts for all external recruitment needs. For this reason, we are unable to engage with the market directly through post, email or phone calls . Should you wish to become a support supplier on one of these frameworks or contracts please visit https://www.gov.uk/government/publications/become-a-crown-commercial-service-supplier/becoming-a-supplier-through-the-crown-commercial-service-what-you-need-to-know for more information.
This Vacancy is closed to applications.