Relief Lock and Weir Keeper - Oxford Area - 14462

1
South East
Oxford
Osney Yard
Staff Grade 3
Permanent
Full Time
Operational Delivery
£23,248
We are looking for an enthusiastic, motivated person to work outside in a customer facing environment. An opportunity has arisen for a relief lock and weir keeper in the Oxford area on the River Thames. As a relief lock and weir keeper you will be asked to cover up to 8 lock/weir complexes working to a daytime rota.

Responsibilities include:
• Managing and regulating water levels
• Providing safe passage to boaters and managing activities on and around lock sites and associated reaches
• Assisting colleagues and customers with local expertise and knowledge to ensure effective management of the navigation of the river
• Looking after lock buildings, facilities and grounds to provide a high quality, safe and clean environment
• Providing a timely and effective out of hour’s service and response to incidents.
• Maintaining and developing health & safety good practice
• Developing and maintaining a strong customer service and acting as an ambassador for the Environment Agency
• Undertaking enforcement and regulation activities at Level 1 PACE
• Ensuring efficient record keeping and information storage
• Collecting customer payments including license sales and tolls, and reconciling and managing petty cash.
The Thames Waterways department has a responsibility to manage the navigation of the non-tidal River Thames. This includes 45 lock and weir complexes and our primary aim is to provide a first class service to all our customers. The department comprises lock and weir keepers and support staff in operational, enforcement and business teams. The role advertised is based in an operational team.
• Strong customer focus and communication skills particularly face to face and over the phone
• Well organised and methodical with attention to detail
• Able to prioritise and highlight potential issues
• Achieves results and delivers outcomes
• Able to use standard IT packages efficiently and to learn specialised systems
• A quick learner who can work effectively and efficiently on their own or as part of a team
• Able to swim
• Able to drive with a clean, valid driving license
Please note additional allowances will be payable to the successful applicant and the daytime rota includes weekends.
As you will be expected to travel to different sites you will be eligible for a lease car.

Full training will be given once in post.

For further information, please contact Russell Robson on 02030259752 or by email: russell.robson@environment-agency.gov.uk.

13/04/2020, 23:55 hours

Basic Check
Achieves Results
Works well within a team, contributing to work plans and working to a culture that’s inclusive and productive.
Communicates Effectively
Conveys information and ideas clearly and professionally through speech and writing and engages with technology to manage information effectively.
Focuses on Customers and Partners
Develops and maintains a strong customer focus and addresses the needs of internal and external customers. Provides a rapid and effective response.
Health and Safety Management
Develops and maintains good health, safety and wellbeing practice, by actively promoting safety awareness and complying with Environment Agency policies and standards.
Driving license
If you are applying from the Civil Service please note that the Environment Agency is not a part of HM Civil Service and you would not be a Crown Servant in the event of being appointed. Therefore, you will not be eligible for continuous service. For applicants who currently work in local government or other bodies listed in the Redundancy Payments (Continuity of Employment in Local Government etc) (Modification) Order 1999, you may be eligible for continuous service for the purpose of calculating any future redundancy payment. If you are unsure of your status then you should contact your own HR Team.

We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application.

We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment. We have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.

The Environment Agency, as a Non-Departmental Public Body, is committed to providing value for money and utilises Central Government frameworks and contracts for all external recruitment needs. For this reason, we are unable to engage with the market directly through post, email or phone calls . Should you wish to become a support supplier on one of these frameworks or contracts please visit https://www.gov.uk/government/publications/become-a-crown-commercial-service-supplier/becoming-a-supplier-through-the-crown-commercial-service-what-you-need-to-know for more information.

This Vacancy is closed to applications.