Water Quality Team Leader - 13323
1
South West
Exeter
Manley House
Staff Grade 5
Permanent
Full Time
Business Management & Improvement
£34,879
We are looking for a candidate to lead a Water Quality permitting team within the National Permitting Service in the Environment Agency. We welcome applications from candidates seeking flexible working patterns, including job share.
You will be based in Manley House, Exeter and you will be supported by the Permitting Manager, Customer Operations Manager and appropriate Regime Leads. You will be joining and contributing to, a leadership team of permitting Team Leaders based in the Bristol centre.
You will be responsible for: the performance of your team to meet the service levels to determine permits; their health, safety and wellbeing; their development and capability; plus ensuring a high level of customer service. You will support your team during difficult permit determinations, resolve difficulties and problems as required and seek help and/or escalate as appropriate. You will have an active role in a Leadership Team that reports to the Permitting Manager based in Bristol, plus, as appropriate, the Water Quality group consisting of team leader peers from across NPS. You will also liaise with other colleagues across Operations.
You will be based in Manley House, Exeter and you will be supported by the Permitting Manager, Customer Operations Manager and appropriate Regime Leads. You will be joining and contributing to, a leadership team of permitting Team Leaders based in the Bristol centre.
You will be responsible for: the performance of your team to meet the service levels to determine permits; their health, safety and wellbeing; their development and capability; plus ensuring a high level of customer service. You will support your team during difficult permit determinations, resolve difficulties and problems as required and seek help and/or escalate as appropriate. You will have an active role in a Leadership Team that reports to the Permitting Manager based in Bristol, plus, as appropriate, the Water Quality group consisting of team leader peers from across NPS. You will also liaise with other colleagues across Operations.
The National Permitting Service consists of 450 staff working across a broad range of environmental permits and licences covering most of which you come into contact with during your day, from the water you drink, to the fuel in your car. You will be part of a group of eight teams based across the South West of England that report to a Permitting Manager.
Do you have the talent to lead and manage your team to be the best they can, to influence and collaborate with others and to do the best we can for our customers? You will probably have some experience of this, or be able to demonstrate that you can make the step up into this Leadership role.
You should be able to show how you have used your own personal development to enhance your skills and hone your talent. You should be able to demonstrate how you would inspire and motivate the team to achieve the best level of performance and how continuous improvement may work with the team. You should be able to describe how you work with others, how you influence and persuade, plus your approach to leadership and management and other aspects which you believe to be important for leadership.
You should be able to show how you have used your own personal development to enhance your skills and hone your talent. You should be able to demonstrate how you would inspire and motivate the team to achieve the best level of performance and how continuous improvement may work with the team. You should be able to describe how you work with others, how you influence and persuade, plus your approach to leadership and management and other aspects which you believe to be important for leadership.
The role is primarily office based at the Manley House Office in Exeter, although some travel will be required to attend meetings and training.
For further details please contact Nick Bettinson on 07770 847712 or by email:
nicholas.bettinson@environment-agency.gov.uk
For further details please contact Nick Bettinson on 07770 847712 or by email:
nicholas.bettinson@environment-agency.gov.uk
29/11/2019, 23:55 hours
Basic Check
Leads People
You inspire the team through personal commitment, enthusiasm and by demonstrating personal accountability for their performance.
You build a positive team spirit and identity by creating a shared vision, challenging negative attitudes, promoting co-operation and mutual support, encouraging excellence, celebrating success, and defending actions.
You engage and inspire the team with a meaningful translation of how their role enables the Environment Agency to do what we said we would do through our strategy and making it happen.
You encourage the team to identify measures that will improve performance and encourages a continuous improvement mind-set.
You build a positive team spirit and identity by creating a shared vision, challenging negative attitudes, promoting co-operation and mutual support, encouraging excellence, celebrating success, and defending actions.
You engage and inspire the team with a meaningful translation of how their role enables the Environment Agency to do what we said we would do through our strategy and making it happen.
You encourage the team to identify measures that will improve performance and encourages a continuous improvement mind-set.
Delivers Results Through Others
You translate key performance indicators and the local contribution into a team work plan and individual objectives. You communicate this effectively to team and colleagues.
You assign workload and resources to achieve plans in line with both business priorities and an accurate profile of the team’s capabilities.
You successfully obtain others’ commitment to undertake work by gaining their acceptance and involvement.
You monitor progress against key performance indicators, providing timely support to address shortfalls. You improve what is delivered by welcoming challenge and through constant process improvement. You use a risk-based approach when prioritising activities and allocating resources.
You assign workload and resources to achieve plans in line with both business priorities and an accurate profile of the team’s capabilities.
You successfully obtain others’ commitment to undertake work by gaining their acceptance and involvement.
You monitor progress against key performance indicators, providing timely support to address shortfalls. You improve what is delivered by welcoming challenge and through constant process improvement. You use a risk-based approach when prioritising activities and allocating resources.
Influences and Persuades Others
You gather relevant data, marshals facts and prepares sound arguments. You listen to other’s opinions, understand their viewpoints, needs and concerns and respond appropriately to the needs and style of the listener.
You present a credible case; explain the benefits; anticipate the main objections/arguments, seeking to achieve a “win-win” outcome. You prepare convincing written arguments on complex issues, presenting information logically, concisely and persuasively.
You present a credible case; explain the benefits; anticipate the main objections/arguments, seeking to achieve a “win-win” outcome. You prepare convincing written arguments on complex issues, presenting information logically, concisely and persuasively.
Focuses on Customers and Partners
You recognise both internal and external customers and treat both equally well. You identifies and addresses the needs of customers, delivering what is promised and ensure that they are satisfied with the outcomes.
You take personal responsibility to meet customer needs; are polite, courteous and professional ensuring customers receive consistent and clear messages supported by accurate and timely information. You regularly monitor and measure customer satisfaction and look for ways to improve customer service. You anticipate and balance the needs of a range of customers with conflicting priorities keeping customers informed and managing their expectations. You handle complaints effectively, defusing anger and tension and resolving problems
You take personal responsibility to meet customer needs; are polite, courteous and professional ensuring customers receive consistent and clear messages supported by accurate and timely information. You regularly monitor and measure customer satisfaction and look for ways to improve customer service. You anticipate and balance the needs of a range of customers with conflicting priorities keeping customers informed and managing their expectations. You handle complaints effectively, defusing anger and tension and resolving problems
Develops People
Makes sure team members have the skills, knowledge and experience to successfully carry out their current role and to develop into future roles.
If you are applying from the Civil Service please note that the Environment Agency is not a part of HM Civil Service and you would not be a Crown Servant in the event of being appointed. Therefore, you will not be eligible for continuous service. For applicants who currently work in local government or other bodies listed in the Redundancy Payments (Continuity of Employment in Local Government etc) (Modification) Order 1999, you may be eligible for continuous service for the purpose of calculating any future redundancy payment. If you are unsure of your status then you should contact your own HR Team.
We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application.
We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment. We have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.
The Environment Agency, as a Non-Departmental Public Body, is committed to providing value for money and utilises Central Government frameworks and contracts for all external recruitment needs. For this reason, we are unable to engage with the market directly through post, email or phone calls . Should you wish to become a support supplier on one of these frameworks or contracts please visit https://www.gov.uk/government/publications/become-a-crown-commercial-service-supplier/becoming-a-supplier-through-the-crown-commercial-service-what-you-need-to-know for more information.
We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application.
We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment. We have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.
The Environment Agency, as a Non-Departmental Public Body, is committed to providing value for money and utilises Central Government frameworks and contracts for all external recruitment needs. For this reason, we are unable to engage with the market directly through post, email or phone calls . Should you wish to become a support supplier on one of these frameworks or contracts please visit https://www.gov.uk/government/publications/become-a-crown-commercial-service-supplier/becoming-a-supplier-through-the-crown-commercial-service-what-you-need-to-know for more information.
This Vacancy is closed to applications.