Engagement Specialist - 9077

You’ll play an important role in an ambitious programme to transform how we prevent, disrupt and tackle waste crime, planning and delivering engagement with partners and communities. You’ll empower others to prevent and disrupt waste crime by helping them understand what waste crime is, how to stop it, report it, and avoid becoming a victim or unknowing allowing waste to be handled illegally.
You will influence internal and external stakeholders and work in partnership to achieve joint outcomes for waste crime. Internally, you will build an engagement strategy, co-ordinating engagement activities across the area and national enforcement service to ensure our work is targeted, effective, innovative and efficient. You will also be responsible for providing leadership on national waste crime engagement plans.
You will be engaging stakeholders to deliver waste crime prevention and disruption messages. Specific responsibilities will include:
• Contribute to the planning and development of a national engagement plan
• Plan and deliver a local engagement plan
• Keep stakeholder analysis and engagement plans up-to-date
• Monitor and record engagement activity across the programme
• Identify new opportunities for engagement
• Support Defra Communications using key waste crime messages
• Compile written case studies of completed engagement

You’ll be part of the fast paced and creative Customers and Engagement Team. Working internally and externally to support and deliver outstanding customer service and engagement. Our work is lively, interesting, and no two days are the same. You will also be working very closely and building close working relationships with our Waste & Enforcement Department.

You’ll be an excellent communicator and confident in engaging with people and organisations. This will have gained through experience in planning and delivering high quality engagement across multiple work areas in a community and/or partner engagement role, ideally with enforcement agencies and partners such as HMRC, Police Forces, and Local Authorities etc.
It would be desirable for you to be familiar with waste regulation, waste crime, or environmental issues caused by poor waste management.
You'll be a quick-learner, with a strong customer-focus, and a desire to make a difference.
Leading projects and coaching others will come naturally. You'll be organised and have excellent attention to detail, ensuring our work is delivered to a high standard.
You'll be able to work as part of a team and individually and prioritise an interesting and varied workload. You will be good at working under pressure, working flexibly and at pace, and delivering outcomes.

Closing date to apply for this opportunity is 21st October 2018 at 23:55 hours with interviews planned to be held in our Newcastle office on 7-10 November 2018.
This role will be based in our Newcastle Office and is a full time, permanent opportunity. Job sharing could be considered for this role.
For an informal discussion about the role contact Rachael Caldwell rachael.caldwell@environment-agency.gov.uk or Sarah Jennings sarah.jennings1@environment-agency.gov.uk.
A valid driving licence will be required for this role.

Describe how you have used the ‘Working with others’ approach to engage. Tell us how you planned, carried out and evaluated effective engagement with internal and external stakeholders. What did you take into consideration to ensure your success?

Please note your answer will be used for shortlisting purposes. Your examples do not have to be work-related, so please use the best examples from any area of your life. You may find researching the STAR technique useful when answering this question.

Describe a time you had to persuade someone to do something that they didn’t initially want to do. Describe the process you went through and how you sought to understand the other person’s point of view.

Please note your answer will be used for shortlisting purposes. Your example does not have to be work-related, so please use the best example from any area of your life. You may find researching the STAR technique useful when answering this question.

Describe a time where you had to solve a complex problem where a number of options were available to you. What were your considerations? How did you arrive at a solution?

Please note your answer will be used for shortlisting purposes. Your example does not have to be work-related, so please use the best example from any area of your life. You may find researching the STAR technique useful when answering this question.

Describe a time you were required to address the conflicting needs of internal and external customers or partners. How did you ensure you provided effective service?

Please note your answer will be used for shortlisting purposes. Your example does not have to be work-related, so please use the best example from any area of your life. You may find researching the STAR technique useful when answering this question.

Driving license