Secretary - 8133

South West, West Midlands
Kidderminster , Shrewsbury , Tewkesbury , Fradley
Riversmeet House, Hafren House, Mance House, Sentinel House
Staff Grade 2
Fixed Term
Full Time
Administration / Corporate Support
£18,102 pro rata
Do want to make the work a better place and help to make working with the Environment Agency a life enhancing experience for all?
This is a fantastic opportunity to join the Environment Agency’s West Midlands Area as the Secretary to the Area Leadership Team. Your role will provide comprehensive secretarial and administrative support; such as diary management, organising travel arrangements, preparing documents, managing email inboxes, handling telephone calls and enquiries, and dealing with requests.
We are looking for a highly organised and motivated self-starter, with a desire to help improve and protect the environment.
The Customers and Engagement team supports engagement with customers across our business, and provides secretarial support to an Area Leadership Team of 15 managers. We provide advice and support on engagement and customer service, including responding to letters from key stakeholders e.g. MPs and local authorities. We respond to requests for information and ensure commendations and complaints are dealt with effectively. We work in partnership with others to protect and enhance the environment.
Previous experience as a secretary or administrator is desirable. You'll be helpful, calm and confident in engaging with senior members of staff.
You must be a highly organised and talented assistant with:
• excellent written and verbal communication skills;
• excellent IT skills, particularly with Microsoft Outlook, Excel and Word;
• an ability to independently carry out numerous assigned tasks;
• an ability to prioritise workload and adapt to changeable deadlines,;
• an ability to manage a diary and perform administrative tasks, and
• a positive attitude and a flexible approach to working in a team.
Closing date: 27th May 2018 at 23;55 hours For further details please contact Tyanna Robinson tel: 07827306232 or email:
Basic Check
For a period of up to 2 years
Communicates Effectively
As a Secretary you will be communicating with a wide range of internal staff and external bodies. Please tell us examples of when you have had to adapt your style and approach to suit the audience you were communicating with.
Data and Information Management
What is your experience of data and information management and what experience have you had with systems used for Health Safety and Wellbeing, expenses, time recording and records management?
Achieves Results
Tell us about your biggest achievement. What did you do, how did you do it and what were the outcomes.
Achieves Results
As a Secretary to the Area Leadership Team you will be required to work at pace. Please describe your experience of working at pace and how you deliver under pressure.
If you are applying from the Civil Service please note that the Environment Agency is not a part of HM Civil Service and you would not be a Crown Servant in the event of being appointed. Therefore, you will not be eligible for continuous service. For applicants who currently work in local government or other bodies listed in the Redundancy Payments (Continuity of Employment in Local Government etc) (Modification) Order 1999, you may be eligible for continuous service for the purpose of calculating any future redundancy payment. If you are unsure of your status then you should contact your own HR Team.

We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application.

We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment. We have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.

The Environment Agency, as a Non-Departmental Public Body, is committed to providing value for money and utilises Central Government frameworks and contracts for all external recruitment needs. For this reason, we are unable to engage with the market directly through post, email or phone calls . Should you wish to become a support supplier on one of these frameworks or contracts please visit for more information.

This Vacancy is closed to applications.