Area Incident Team Member - 20782

We’re looking for an enthusiastic and motivated team player who thrives in the high tempo environment of incident response. As part of the East Anglia Area Incident Team, you’ll be responsive, flexible and able to adapt to changing priorities. You’ll have a “can-do” attitude and be committed to creating a more resilient East Anglia for the communities and environment we serve.

The team is at the centre of incident response, supporting our readiness, resilience, recovery and review of our incident management activities. We are a Category 1 responder for a range of incident types. This post will contribute to the initial tactical response to an incident within office hours.

You’ll be involved in work across our portfolios; Tactical First Response, Training & Exercising, Emergency Planning, Flood Incident and Environmental Management. The role supports the planning and co-ordination of incident response activities. You’ll be working with internal colleagues and external partners. Activities will include training colleagues, supporting post incident reviews.

You’ll provide support to duty officers by becoming an expert in our incident management processes, acquiring the position of system(s) super user. You will be a proactive member of user networks and a go to person for advice and support.

You’ll be involved with:
•Managing and maintaining specialist incident management systems, incident rooms and equipment to ensure a state of readiness.
•Support delivery of training and exercising, contributing to production of materials, and facilitation of sessions.
•Building relationships throughout the area, understanding customers’ needs and providing the service required.
•Preparing and collating information, liaising with other teams, writing up details.
•Creating standby rosters
•Initial incident response planning and logistics.
•New ways of working projects.

•Competent IT and data skills, with the ability to pick up new processes and IT systems. We use MS Teams and SharePoint. Knowledge of these would be advantageous but not essential as training will be provided.
•Able to communicate effectively with a variety of audiences.
•Strong written and verbal skills to be able to explain how systems work and be a go to person for help.
•Be well organised, with attention to detail. Deliver work by planning, tracking, gathering and maintaining data/information to ensure tasks are completed on time and to a high standard.
•Able to exercise judgement in prioritisation and highlight potential issues
•Adaptable to changing priorities, sometimes at short notice due to events.
•Self-motivated, working well as part of a team and individually.
•Have an interest in incident management.
•Have a commitment to equality, diversity and inclusion and to tackling the climate and ecological emergency through your work.

This is a fixed term assignment until 14/11/2022 - INTERNAL CANDIDATES you must ensure agreement is gained from your line manager to apply.

We have flexible working arrangements. We are a dispersed team across 4 offices, predominantly work from home. Candidates can indicate a preference between Brampton and Ipswich.

As a Category 1 responder we operate incident rosters for a variety of roles. You would be supported to undertake one of these roles with training and remuneration.

The candidate pack and role profile should be read along with the advert to understand the key accountabilities and skills needed.

Note we do not assess CVs.

For any questions relating to the role, please contact: jennifer.johnson@environment-agency.gov.uk or guy.cooper@environment-agency.gov.uk

Interviews are currently held remotely via video call.

Your answers will be used for interview selection - ensure you draw out your skills and experience in your responses. Examples can be work based or from other life experiences that demonstrate the capability.
A copy of our "EA capability dictionary" can be viewed by searching online using any web browser.

Manages Self Description: Has full awareness of own strengths, weakens, impact and approach. Effectively organises self and takes personal responsibility or own role in the Environment Agency.

In this role you’ll be working with a range of people on a range of tasks, including supporting incident response which can be reactive and include unplanned work with changing priorities. Tell us about a time when you have had to organise your workload. How did you prioritise and highlight any issues? Were their challenges?

Communicates Effectively Description: Listens and questions to understand and engage. Conveys information and ideas clearly, accurately and persuasively through speech and writing. Understands the needs of both the technical and management audience.

You’ll be working with a wide range of customers with varying levels of incident risk awareness. You’ll need the ability to listen and convey information and ideas clearly, accurately, and persuasively through speech and writing.

Tell us about a time when you have had to explain a complex concept in simple terms to a non-technical audience. What methods did you use to ensure your message was understood? This could be using written or verbal communication methods.

Achieves Results Description: Sets and delivers high work standards, demonstrates the drive to meet targets. Prioritises and organises tasks and resources to ensure timely achievement of results.

To support the team will require the setting of high standards and your ability to organise and prioritise work. Give us an example of when you had to take responsibility for delivery of a key piece of work.
How did you manage this work?
What was your role?
What was the outcome?

Builds and Sustains Relationships Description: Develops and maintains effective working relationships.

In this role you will be a core team member working as a representative for the team. You’ll need to build relationships with colleagues. Describe how you go about understanding customers’ needs, building relationships and providing the service they require.

You may find it helpful to research the STAR approach when formulating your responses.