Customer & Engagement G3 - 20749
4
East Midlands
Nottingham
Trentside Offices
Staff Grade 3
Permanent
Full Time
Customer Insight, Governance, Other
£24,213
At the Environment Agency, we work hard to protect and enhance the environment for the benefit of everyone and we want to make working here a life enhancing experience too.
The Customers and Engagement team is crucial to the Environment Agency's public reputation across East Midlands Area.
You'll deliver a first class service so that our customers get their questions and requests for information dealt with under the Freedom of Information act and therefore we get it right first time, every time. You’ll work closely with the rest of the team to meet deadlines. You'll work with colleagues across the area to provide information and answer questions from a wide range of customers on just about every topic we deal with, from flooding to fisheries, water quality to waste and everything in between!
The Customers and Engagement team is crucial to the Environment Agency's public reputation across East Midlands Area.
You'll deliver a first class service so that our customers get their questions and requests for information dealt with under the Freedom of Information act and therefore we get it right first time, every time. You’ll work closely with the rest of the team to meet deadlines. You'll work with colleagues across the area to provide information and answer questions from a wide range of customers on just about every topic we deal with, from flooding to fisheries, water quality to waste and everything in between!
The Customers & Engagement team are a friendly and busy team who work across all departments and teams in the area. We support the delivery of key messages and deliver great customer service to the East Midlands area.
The team plays an important role in managing relationships that are essential to our reputation and business delivery; and in providing support and guidance to our area teams.
The team plays an important role in managing relationships that are essential to our reputation and business delivery; and in providing support and guidance to our area teams.
The ideal candidate will have:
• A positive, proactive, and hard-working attitude
• Excellent communication skills: the ability to communicate to a high standard in writing, over the phone and in person
• A passion for protecting the Environment
• Excellent organisational and time management skills in order to cope with a reactive workload
• Experience of coping well under pressure and responding to changing priorities and tight deadlines • Able to work independently and as part of a team
• Strong IT skills, especially Microsoft Office Word, Excel and Outlook
• A positive, proactive, and hard-working attitude
• Excellent communication skills: the ability to communicate to a high standard in writing, over the phone and in person
• A passion for protecting the Environment
• Excellent organisational and time management skills in order to cope with a reactive workload
• Experience of coping well under pressure and responding to changing priorities and tight deadlines • Able to work independently and as part of a team
• Strong IT skills, especially Microsoft Office Word, Excel and Outlook
The grade rate for this role is £24,213
Please see the candidate pack for more information.
This role is office based and will work with the rest of the Customers and Engagement team at Trentside Office in Nottingham. There may be very occasional travel to other Environment Agency offices.
For more information or an informal chat about the role, please contact Zoe Sutton, Customers and Engagement Team Leader on 07818 584194 or by email to Zoe.Sutton@environment-agency.gov.uk
Incident Management is important in East Midlands, we encourage everyone to have an active incident role.
Please see the candidate pack for more information.
This role is office based and will work with the rest of the Customers and Engagement team at Trentside Office in Nottingham. There may be very occasional travel to other Environment Agency offices.
For more information or an informal chat about the role, please contact Zoe Sutton, Customers and Engagement Team Leader on 07818 584194 or by email to Zoe.Sutton@environment-agency.gov.uk
Incident Management is important in East Midlands, we encourage everyone to have an active incident role.
23/01/2022, 23:55 hours
Basic Check
Communicates Effectively
Listens and questions to understand and engage. Conveys information and ideas clearly, accurately and persuasively through speech and writing.
What communication skills do you have that would benefit this role?
What communication skills do you have that would benefit this role?
Focuses on Customers and Partners
Addresses the needs of internal and external customers, provides rapid and effective responses.
A large part of the role involves dealing with external customers. What does good customer service mean to you and how do you deliver it?
A large part of the role involves dealing with external customers. What does good customer service mean to you and how do you deliver it?
Works in Teams
Works co-operatively as part of a team to achieve common goals.
What qualities do you think you bring to a team and what have you done to build good working relationships within a team?
What qualities do you think you bring to a team and what have you done to build good working relationships within a team?
Influences and Persuades Others
Presenting a case in a convincing and attractive way that will win people over, encouraging them to follow plans willingly; often succeeding where logic and reason alone would fail.
When have you influenced a decision to take a course of action that they wouldn't have normally taken?
When have you influenced a decision to take a course of action that they wouldn't have normally taken?
If you are applying from the Civil Service please note that the Environment Agency is not a part of HM Civil Service and you would not be a Crown Servant in the event of being appointed. Therefore, you will not be eligible for continuous service. For applicants who currently work in local government or other bodies listed in the Redundancy Payments (Continuity of Employment in Local Government etc) (Modification) Order 1999, you may be eligible for continuous service for the purpose of calculating any future redundancy payment. If you are unsure of your status then you should contact your own HR Team.
We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application.
We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment. We have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.
The Environment Agency, as a Non-Departmental Public Body, is committed to providing value for money and utilises Central Government frameworks and contracts for all external recruitment needs. For this reason, we are unable to engage with the market directly through post, email or phone calls . Should you wish to become a support supplier on one of these frameworks or contracts please visit https://www.gov.uk/government/publications/become-a-crown-commercial-service-supplier/becoming-a-supplier-through-the-crown-commercial-service-what-you-need-to-know for more information.
We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application.
We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment. We have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.
The Environment Agency, as a Non-Departmental Public Body, is committed to providing value for money and utilises Central Government frameworks and contracts for all external recruitment needs. For this reason, we are unable to engage with the market directly through post, email or phone calls . Should you wish to become a support supplier on one of these frameworks or contracts please visit https://www.gov.uk/government/publications/become-a-crown-commercial-service-supplier/becoming-a-supplier-through-the-crown-commercial-service-what-you-need-to-know for more information.
This Vacancy is closed to applications.