Engagement Officer - 16033
1
East Midlands
Home Working , Kettering , Lincoln , Peterborough
Kingfisher House, Nene House, Ceres House, 2 Searby Rd, LN2 4DT
Staff Grade 4
Permanent
Full Time, Part Time/Job Share
Administration / Corporate Support
£28,785 Pro-rata
We have an exciting opportunity in our Customer and Engagement team and we are seeking an enthusiastic and driven individual who is passionate about making a difference.
This is a great opportunity for an ambitious engagement professional to work in a dynamic team, making a real contribution to the current environmental agenda.
Working closely with your colleagues, you will provide a high level of service to help meet the diverse needs of internal and external customers, stakeholders and communities. Using your knowledge of the relevant operational instructions, you will ensure that outputs are timely and of appropriate quality.
Building and maintaining productive and influential relationships with customers and partners will be at the heart of your role, as will ensuring that communications, especially those around sensitive and emotive issues, are clear and consistent.
You will also:
• Lead executive correspondence from members of the public and through Defra
• Support the team, the Area Manager and Area Leadership Team with MP engagement
• Advise teams across the business of engagement best practice and enable, mentor and coach others to deliver outstanding customer focus
• Support communications and engagement during incidents
This is a great opportunity for an ambitious engagement professional to work in a dynamic team, making a real contribution to the current environmental agenda.
Working closely with your colleagues, you will provide a high level of service to help meet the diverse needs of internal and external customers, stakeholders and communities. Using your knowledge of the relevant operational instructions, you will ensure that outputs are timely and of appropriate quality.
Building and maintaining productive and influential relationships with customers and partners will be at the heart of your role, as will ensuring that communications, especially those around sensitive and emotive issues, are clear and consistent.
You will also:
• Lead executive correspondence from members of the public and through Defra
• Support the team, the Area Manager and Area Leadership Team with MP engagement
• Advise teams across the business of engagement best practice and enable, mentor and coach others to deliver outstanding customer focus
• Support communications and engagement during incidents
The Customers and Engagement team are responsible for providing excellent customer service across a wide range of customer enquiries, maintaining government relations and providing engagement advice and support to our wide ranging area teams.
You will:
- have experience of working to communicate and engage with stakeholders and communities, using a range of appropriate methods and techniques
- have a track record of building effective relationships with people within and outside your organisation
- have good communication, influencing and networking skills
- be able to analyse and understand complex issues and identify the communications implications
- appreciate how communication and engagement activity can contribute to changing behaviour
- be able to manage work and deliver results in a fast paced and changeable environment, both to tight deadlines and over the long term
- manage, interpret and convey complex information clearly, effectively and sensitively
Experience of delivering a public consultation would be advantageous.
- have experience of working to communicate and engage with stakeholders and communities, using a range of appropriate methods and techniques
- have a track record of building effective relationships with people within and outside your organisation
- have good communication, influencing and networking skills
- be able to analyse and understand complex issues and identify the communications implications
- appreciate how communication and engagement activity can contribute to changing behaviour
- be able to manage work and deliver results in a fast paced and changeable environment, both to tight deadlines and over the long term
- manage, interpret and convey complex information clearly, effectively and sensitively
Experience of delivering a public consultation would be advantageous.
The Lincolnshire and Northamptonshire area covers a range of potential base locations, including Lincoln, Peterborough and Kettering. The post holder could be based in any of these locations. At present all members of the team are working from home due to the impact of the Coronavirus pandemic. We support flexible working, including job sharing, so please let us know your preferred working arrangements as part of your application.
For further details please contact Chris Leigh, Customers & Engagement Team Leader on 07787 685812 or by email chris.leigh@environment-agency.gov.uk You can also download the candidate pack for more information.
For further details please contact Chris Leigh, Customers & Engagement Team Leader on 07787 685812 or by email chris.leigh@environment-agency.gov.uk You can also download the candidate pack for more information.
13/12/2020, 23:55 hours
Basic Check
Achieves Results
Sets and delivers high work standards, demonstrates the drive to meet targets.
Prioritises and organises tasks and resources to ensure timely achievement of results
Prioritises and organises tasks and resources to ensure timely achievement of results
Focuses on Customers and Partners
Addresses the needs of internal and external customers, provides rapid and effective responses
Communicates Effectively
Listens and questions to understand and engage. Conveys information and ideas clearly, accurately and persuasively through speech and writing.
If you are applying from the Civil Service please note that the Environment Agency is not a part of HM Civil Service and you would not be a Crown Servant in the event of being appointed. Therefore, you will not be eligible for continuous service. For applicants who currently work in local government or other bodies listed in the Redundancy Payments (Continuity of Employment in Local Government etc) (Modification) Order 1999, you may be eligible for continuous service for the purpose of calculating any future redundancy payment. If you are unsure of your status then you should contact your own HR Team.
We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application.
We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment. We have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.
The Environment Agency, as a Non-Departmental Public Body, is committed to providing value for money and utilises Central Government frameworks and contracts for all external recruitment needs. For this reason, we are unable to engage with the market directly through post, email or phone calls . Should you wish to become a support supplier on one of these frameworks or contracts please visit https://www.gov.uk/government/publications/become-a-crown-commercial-service-supplier/becoming-a-supplier-through-the-crown-commercial-service-what-you-need-to-know for more information.
We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application.
We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment. We have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.
The Environment Agency, as a Non-Departmental Public Body, is committed to providing value for money and utilises Central Government frameworks and contracts for all external recruitment needs. For this reason, we are unable to engage with the market directly through post, email or phone calls . Should you wish to become a support supplier on one of these frameworks or contracts please visit https://www.gov.uk/government/publications/become-a-crown-commercial-service-supplier/becoming-a-supplier-through-the-crown-commercial-service-what-you-need-to-know for more information.
This Vacancy is closed to applications.