Support Officer - 6570
1
North West
Warrington
Richard Fairclough House
Staff Grade 3
Permanent
Full Time
Administration / Corporate Support
£22,211
The main purpose of this role is to provide a business systems support and development service for our customers across the Environment Agency. As part of the Environmental Systems Group (ESG) team we ensure a first point of contact for our customers, and then work with IT and business colleagues, to ensure issues are resolved quickly and efficiently.
The post holder will be required to contribute to the delivery of excellent customer service and provide administrative support to our activities and services. The purpose of the job is to:
• provide excellent people skills with a proactive approach to resolve IT application issues
• provide support to ESG Advisors to resolve system issues for the applications we support
• contribute to the delivery of excellent customer service and a comprehensive, efficient and effective role on the ESG Support Desk providing support and logging issues for system users.
The post holder will be required to contribute to the delivery of excellent customer service and provide administrative support to our activities and services. The purpose of the job is to:
• provide excellent people skills with a proactive approach to resolve IT application issues
• provide support to ESG Advisors to resolve system issues for the applications we support
• contribute to the delivery of excellent customer service and a comprehensive, efficient and effective role on the ESG Support Desk providing support and logging issues for system users.
The Environmental Systems Group (ESG) provides a business systems support and development service across the Environment & Business Directorate. We ensure a first point of contact for our customers, and then work with IT and business colleagues, to ensure issues are resolved quickly and efficiently. Working in ESG, you will be able to combine your skills in delivering work with your commitment to improving the consistency, quality, effectiveness and efficiency of our systems.
An advanced academic level would be desirable (A levels or equivalent).
Must be able to work on own initiative and demonstrate the ability to work flexibly within the service and across E&B Directorate.
Must be able to solve problems by considering different methods within the guidance of defined procedures and frameworks and deciding the most appropriate to use.
Ability to prioritise tasks effectively, meet appropriate deadlines, and be able to work as a team player.
Previous experience of working with Microsoft Office Software is essential and experience in a customer focused, service delivery role is desired.
Must have a high level of written and oral communication skills, being able to deliver excellent customer service to both internal and external customers.
Ability to analyse and interpret information is essential.
Must be able to work on own initiative and demonstrate the ability to work flexibly within the service and across E&B Directorate.
Must be able to solve problems by considering different methods within the guidance of defined procedures and frameworks and deciding the most appropriate to use.
Ability to prioritise tasks effectively, meet appropriate deadlines, and be able to work as a team player.
Previous experience of working with Microsoft Office Software is essential and experience in a customer focused, service delivery role is desired.
Must have a high level of written and oral communication skills, being able to deliver excellent customer service to both internal and external customers.
Ability to analyse and interpret information is essential.
Closing Date: 15th September 2017 at 23:55 hours
The role will be office based at Richard Fairclough House, Warrington.
For further details please contact Jacqui Webb, Line Manager on Tel: 07920503532 or by email: jacqui.webb@environment-agency.gov.uk
Hours of Work: 37 hours per week
Level of security checks required: Basic Check
Length of contract: Permanent
The role will be office based at Richard Fairclough House, Warrington.
For further details please contact Jacqui Webb, Line Manager on Tel: 07920503532 or by email: jacqui.webb@environment-agency.gov.uk
Hours of Work: 37 hours per week
Level of security checks required: Basic Check
Length of contract: Permanent
15/09/2017, 23:55 hours
Basic Check
Communicates Effectively
Listens and questions to understand and engage. Conveys information and ideas clearly, accurately and persuasively through speech and writing
Focuses on Customers and Partners
Recognises the concept of both internal and external customers and treats both equally well. Identifies and addresses the needs of customers, delivering what is promised and ensuring they are satisfied with the outcomes.
Data and Information Management
Collects, analyses, interprets, records, manages, develops and shares data, material or information appropriately for a variety of purposes
If you are applying from the Civil Service please note that the Environment Agency is not a part of HM Civil Service and you would not be a Crown Servant in the event of being appointed. Therefore, you will not be eligible for continuous service. For applicants who currently work in local government or other bodies listed in the Redundancy Payments (Continuity of Employment in Local Government etc) (Modification) Order 1999, you may be eligible for continuous service for the purpose of calculating any future redundancy payment. If you are unsure of your status then you should contact your own HR Team.
We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application.
We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment. We have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.
The Environment Agency, as a Non-Departmental Public Body, is committed to providing value for money and utilises Central Government frameworks and contracts for all external recruitment needs. For this reason, we are unable to engage with the market directly through post, email or phone calls . Should you wish to become a support supplier on one of these frameworks or contracts please visit https://www.gov.uk/government/publications/become-a-crown-commercial-service-supplier/becoming-a-supplier-through-the-crown-commercial-service-what-you-need-to-know for more information.
We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application.
We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment. We have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.
The Environment Agency, as a Non-Departmental Public Body, is committed to providing value for money and utilises Central Government frameworks and contracts for all external recruitment needs. For this reason, we are unable to engage with the market directly through post, email or phone calls . Should you wish to become a support supplier on one of these frameworks or contracts please visit https://www.gov.uk/government/publications/become-a-crown-commercial-service-supplier/becoming-a-supplier-through-the-crown-commercial-service-what-you-need-to-know for more information.
This Vacancy is closed to applications.