Incident Response Coordinator - 6181

This is an exciting opportunity to work with a range of operational teams that manage flood risk across Cambridgeshire, Bedfordshire and Norfolk. In this role you will coordinate incident management and emergency planning activities across 7 teams, which work together to manage flood risk in the Great Ouse Catchment.
You will provide technical and specialist advice to enable us to deliver a professional incident management service. You will coordinate activity to ensure that our planning and preparation is in place for effective incident response, including:
• supporting the teams in developing operational incident response procedures and documents;
• ensuring business continuity management is in place;
• developing and helping to deliver a programme of incident response training and exercising;
• testing those procedures and the equipment we use;
• making sure that we have resilient rosters with capable people to deliver our key duty roles; and
• attending and running various internal working groups responsible for incident management and planning.
You will also develop relationships and cooperative partnerships with external partners such as the Fire and Rescue Service, the IDBs and local authorities who work with is during a flood or environmental incident.

You will work with all team leaders and team members in the Great Ouse Operations department. You will coordinate effort across 7 teams to ensure that everyone is trained and competent to carry out their duty role. By working with a group of Specialist Team Members from the field teams; develop and deliver an annual programme of training and exercising to ensure that we can operate our assets effectively and efficiently during an incident.

This role will require strong leadership and influencing skills to be able to set the right leadership tone for incident management in the department. You will need to use your leadership skills to support our teams, who have the difficult task of juggling many conflicting priorities, to deliver a first class incident management service alongside their other workloads. You will also need to:
• be educated to degree level and / or have experience of flood risk management, emergency planning and incident response;
• be an excellent communicator;
• be able to plan, design and deliver training; and
• have knowledge of health, safety and welfare of field based teams an activities associated with incident response and exercise scenarios. You will also work alongside other Area and National colleagues to deliver National priorities like the MIR (Major Incident Ready) project and SCRR (Supporting Communities that Remain at Risk).

The grade rate for the role is £33,390
Hours of work: 37 hours per week.
A full UK driving licence is essential.
Some standby and on-call work will be required. You'll also be required to take part in incident response. Your line manager will confirm the specific arrangements with you depending on your role.

You can download the candidate pack for more information about the role and application process.

If you have any questions regarding this post please contact the hiring manager: Sadia Moeed – sadia.moeed@environment-agency.gov.uk or on 07770703787

The closing date for applications is 28th August 2017 at 23:55 hours.

You will be expected to coordinate a professional incident response capability in the Great Ouse Operations department. You have no line-management responsibilities, but you will be expected to use your skills to deliver this capability through engaging others. This will involve bringing along the team to work together, and demonstrate the right corporate culture and behaviours around incident response, when they have many other business priorities to deliver.
Please give examples of when you have used your influencing and persuading skills to show leadership and deliver through others.

You understand the needs of internal and external customers and partners; In this role you will need to balance the needs of customers and partners involved in incident management. Your customers will include the internal teams that you support and external partners that we need to work with to manage incidents.
Please give examples of when you have worked with multiple customers and partners and how have you ensured a good customer service?

The Environment Agency is currently going through many changes in how we structure ourselves to respond to incidents. This will require a great deal of work at pace to ensure that our teams are fully trained and our systems and process are in place and in line with the Environment Agency's new ways of working.
Please give example(s) of when you have had to work at pace and / or in a challenging environment to achieve results and deliver a project or output.

This role has a great deal of autonomy to set and drive the pace and workload for incident management for the Great Ouse Operations department. This will often mean you are required to take decisions on the best course of action which will affect the whole department.
Please give example(s) of when you have had to make a difficult decision / decisions, how did you go about it and what was the outcome.

This role requires an understanding (and ideally knowledge and experience) in emergency planning.
Please describe what your experience and understanding of emergency planning is to date, as well as giving examples, if possible, of where you have undertaken an emergency planning role for a group or organisation.

Full Driving License