Customers and Engagement Officer - 10482

East of England, London, South East
Welwyn Garden City
Alchemy, Bessemer Road, AL7 1HE
Staff Grade 4
Fixed Term
Full Time
Communications / Marketing, Customer Insight, Environment & Sustainability
£27,572 pro rata
Our Engagement Officers play a vital role in protecting our reputation and helping teams work with and influence customers. You'll support technical teams with their engagement - from helping to create high impact briefings to consulting local communities on our plans. You'll act as a mentor to Area teams, following the Working with Others principles of engagement. In addition to that, you'll support the Area Manager with MP engagement and executive correspondence to key customers.

During environmental incidents you'll have a key role in updating stakeholders.
The Customers and Engagement team is a busy team that works with others to deliver excellent customer service to the Hertfordshire and North London area. The team plays an important role in managing relationships that are essential to our reputation and business delivery. Our engagement officers help teams to engage with customers, communities and partners. They protect our reputation and ensure we give clear, consistent messages around sensitive and emotive issues.
You must be an excellent communicator, able to produce high quality, plain English letters, briefings and engagement material. You must be confident talking to customers and colleagues, on the phone and face to face, and be willing to facilitate meetings and activities. You must have experience in working with and influencing colleagues, and be very organised. You must also be flexible to changing priorities and working patterns during incidents.

Understanding of the Working with Others principles would be an advantage.

A positive attitude and enthusiasm are essential!
Closing date; 28/04/19 at 23:55 hours
For further details please contact Esther van Lith, Customers and Engagement Team Leader, on Tel: 02084747299 or by email:

28/04/2019, 23:55 hours

Basic Check
12 months
Focuses on Customers and Partners
Addresses the needs of internal and external customers, provides rapid and effective responses. Please describe an example from your work experience where you have demonstrated this competency.
Engages others
Plans, carries out and evaluates effective engagement with internal and external stakeholders following the ‘Working with others’ approach. Please describe an example from your work experience where you have demonstrated this competency.
Communicates Effectively
Listens and questions to understand and engage. Conveys information and ideas clearly, accurately and persuasively through speech and writing. Please describe an example from your work experience where you have demonstrated this competency.
Influences and Persuades Others
Presenting a case in a convincing and attractive way that will win people over, encouraging them to follow plans willingly; often succeeding where logic and reason alone would fail. Please describe an example from your work experience where you have demonstrated this competency.
If you are applying from the Civil Service please note that the Environment Agency is not a part of HM Civil Service and you would not be a Crown Servant in the event of being appointed. Therefore, you will not be eligible for continuous service. For applicants who currently work in local government or other bodies listed in the Redundancy Payments (Continuity of Employment in Local Government etc) (Modification) Order 1999, you may be eligible for continuous service for the purpose of calculating any future redundancy payment. If you are unsure of your status then you should contact your own HR Team.

We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application.

We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment. We have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.

The Environment Agency, as a Non-Departmental Public Body, is committed to providing value for money and utilises Central Government frameworks and contracts for all external recruitment needs. For this reason, we are unable to engage with the market directly through post, email or phone calls . Should you wish to become a support supplier on one of these frameworks or contracts please visit for more information.

This Vacancy is closed to applications.