Customers and Engagement Officer - 14117
1
South West
Bodmin , Exeter
Sir John Moore House, Manley House
Staff Grade 3
Permanent
Full Time, Part Time/Job Share
Customer Insight
£23,248
If you are committed to protecting the environment, enjoy helping people and want a job that could lead to a great career, this role could be for you.
We are looking for someone who will provide excellent service to our customers, as diverse as the communities we serve. Ranging from members of the public, MPs, partner organisations and representatives of businesses and industry. The role will provide information and answer questions on all environment matters, and administration support to our Area Leadership Team.
As a Customers & Engagement Officer, you will be required to respond to the enquiries we receive, working alongside a team of experienced colleagues, who will help you learn about all aspects of Environment Agency work.
This is a critical role to ensure we meet legislative targets and meet the challenging demands we place on ourselves and the expectations of our customers. We need someone with drive, initiative and enthusiasm for the environment to help us create a better place for people and wildlife. You will be supported all the way by working with likeminded colleagues, and an organisation committed to your health and wellbeing and an ambition to make working with us feel life enhancing.
We are looking for someone who will provide excellent service to our customers, as diverse as the communities we serve. Ranging from members of the public, MPs, partner organisations and representatives of businesses and industry. The role will provide information and answer questions on all environment matters, and administration support to our Area Leadership Team.
As a Customers & Engagement Officer, you will be required to respond to the enquiries we receive, working alongside a team of experienced colleagues, who will help you learn about all aspects of Environment Agency work.
This is a critical role to ensure we meet legislative targets and meet the challenging demands we place on ourselves and the expectations of our customers. We need someone with drive, initiative and enthusiasm for the environment to help us create a better place for people and wildlife. You will be supported all the way by working with likeminded colleagues, and an organisation committed to your health and wellbeing and an ambition to make working with us feel life enhancing.
Our Customers and Engagement team works across our whole organisation to deliver excellent customer service to the Devon, Cornwall and Isles of Scilly Area. We manage a diverse range of requests from active and informed customers. The team plays an important role in managing relationships that are essential to our reputation and business delivery; and in providing support and guidance to our area teams and the Area Leadership Team including the Area Director.
Successful candidates will:
• Have strong communication skills, and the ability to develop and maintain positive working relationships with a variety of people.
• Be able to work at pace, and effectively manage competing priorities using good judgement and decision making abilities.
• Be well organised with the ability to prioritise and meet deadlines.
• Have good attention to detail.
• Have good written and verbal communication skills.
• Be enthusiastic with a positive attitude.
• Be committed and motivated to achieve results and take pride in their work.
We are fully committed to having an inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application.
Diversity: it’s in our nature.
• Have strong communication skills, and the ability to develop and maintain positive working relationships with a variety of people.
• Be able to work at pace, and effectively manage competing priorities using good judgement and decision making abilities.
• Be well organised with the ability to prioritise and meet deadlines.
• Have good attention to detail.
• Have good written and verbal communication skills.
• Be enthusiastic with a positive attitude.
• Be committed and motivated to achieve results and take pride in their work.
We are fully committed to having an inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application.
Diversity: it’s in our nature.
Robin Leivers at robinj.leivers@environment-agency.gov.uk or 07876257123
11/02/2020, 23:55 hours
Basic Check
Communicates Effectively
Our outcomes often rely on communicating effectively with our internal and external partners. Please give examples to explain why you consider yourself to be an excellent communicator, and how you would adapt your style to suit our varied range of partners and customers.
Customer and Partner Relations
The Customers and Engagement Team has a key role in promoting the reputation of the Environment Agency. Please give an example of a time you delivered excellent customer service and explain the positive outcome it achieved.
Works in Teams
The Customers and Engagement needs to work with other teams throughout the Environment Agency. Effective internal and external team working is therefore an essential competence for all our team members. Please give examples to explain why you consider yourself to be an excellent team player, and would work effectively with our varied range of internal and external partners and customers.
If you are applying from the Civil Service please note that the Environment Agency is not a part of HM Civil Service and you would not be a Crown Servant in the event of being appointed. Therefore, you will not be eligible for continuous service. For applicants who currently work in local government or other bodies listed in the Redundancy Payments (Continuity of Employment in Local Government etc) (Modification) Order 1999, you may be eligible for continuous service for the purpose of calculating any future redundancy payment. If you are unsure of your status then you should contact your own HR Team.
We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application.
We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment. We have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.
The Environment Agency, as a Non-Departmental Public Body, is committed to providing value for money and utilises Central Government frameworks and contracts for all external recruitment needs. For this reason, we are unable to engage with the market directly through post, email or phone calls . Should you wish to become a support supplier on one of these frameworks or contracts please visit https://www.gov.uk/government/publications/become-a-crown-commercial-service-supplier/becoming-a-supplier-through-the-crown-commercial-service-what-you-need-to-know for more information.
We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application.
We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment. We have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.
The Environment Agency, as a Non-Departmental Public Body, is committed to providing value for money and utilises Central Government frameworks and contracts for all external recruitment needs. For this reason, we are unable to engage with the market directly through post, email or phone calls . Should you wish to become a support supplier on one of these frameworks or contracts please visit https://www.gov.uk/government/publications/become-a-crown-commercial-service-supplier/becoming-a-supplier-through-the-crown-commercial-service-what-you-need-to-know for more information.
This Vacancy is closed to applications.