Customer and Engagement Specialist - 13958
1
East of England
Brampton , Ely , Ipswich
Ely Office, Brampton Office, Iceni House
Staff Grade 5
Fixed Term
Full Time
Business Management & Improvement, Communications / Marketing, Customer Insight, Environment & Sustainability
£34,879 Pro-rata
You’ll be part of the Customers and Engagement Team working day to day with another area team. You’ll work with colleagues across the business to develop and deliver an engagement strategy to ensure that partners, customers, businesses and communities prepare for and mitigate the impacts of prolonged dry weather on current water availability in our region; balancing the needs of people and agriculture and protecting the environment.
You’ll build an engagement strategy and plan, you’ll implement actions and co-ordinate engagement activities across the area to ensure our work is targeted, effective, innovative and efficient and that we have an approach for ongoing engagement.
Specific responsibilities will include:
• Develop an engagement strategy to achieve short and long term aims
• Engage with partners, customers and communities
• Ensure colleagues have relevant and up-to-date information to enhance their ongoing engagement
• Keep stakeholder analysis and engagement plans up-to-date
• Monitor and record engagement activity across the programme
• Identify new opportunities for engagement
• Engage Defra Communications to promote appropriate messages
• Compile written case studies of completed engagement
The work will require some travel across the East Anglian area and to other Environment Agency offices.
You’ll build an engagement strategy and plan, you’ll implement actions and co-ordinate engagement activities across the area to ensure our work is targeted, effective, innovative and efficient and that we have an approach for ongoing engagement.
Specific responsibilities will include:
• Develop an engagement strategy to achieve short and long term aims
• Engage with partners, customers and communities
• Ensure colleagues have relevant and up-to-date information to enhance their ongoing engagement
• Keep stakeholder analysis and engagement plans up-to-date
• Monitor and record engagement activity across the programme
• Identify new opportunities for engagement
• Engage Defra Communications to promote appropriate messages
• Compile written case studies of completed engagement
The work will require some travel across the East Anglian area and to other Environment Agency offices.
The Customers and Engagement team is a centre of excellence for customer service and reputation management. We have an important role in managing relationships that are essential to our reputation and business delivery; providing support, guidance and training to other teams. We provide engagement advice on projects and contentious issues; helping prepare clear and consistent messages around sensitive and emotive issues. We are a professional, friendly, people focused team.
We are looking for a real people person; you’ll be an excellent communicator and experienced engagement practitioner confident in engaging with communities and organisations. This will have been gained through experience in planning and delivering, large or strategic, external and internal engagement to achieve behavioural change.
You’ll have an awareness of local and national politics and experience of producing high quality, plain English letters, briefings and engagement materials. You’ll demonstrate judgement and tact when dealing with challenging situations and briefing more senior colleagues and customers.
It would be desirable for you to be familiar with water abstraction licensing, though not essential, and to have an interest in environmental issues linked to climate change.
A full UK driving licence is essential.
The candidate pack and role profile available below should be read along with the advert in order to understand the key accountabilities and skills needed to succeed in this role.
You’ll have an awareness of local and national politics and experience of producing high quality, plain English letters, briefings and engagement materials. You’ll demonstrate judgement and tact when dealing with challenging situations and briefing more senior colleagues and customers.
It would be desirable for you to be familiar with water abstraction licensing, though not essential, and to have an interest in environmental issues linked to climate change.
A full UK driving licence is essential.
The candidate pack and role profile available below should be read along with the advert in order to understand the key accountabilities and skills needed to succeed in this role.
This is a fixed term assignment until 30/09/2020 - INTERNAL CANDIDATES PLEASE NOTE you must ensure you seek agreement from your line manager to apply for this role.
CVs / documents attached to your application will NOT be assessed for selection. It is your answers given to the competency questions below that will be used for interview selection so ensure you draw out your skills and experience in your responses.
The Environment Agency take part in incident response. There are opportunities to get involved and support depending on your role and circumstances.
Please note late applications cannot be accepted under any circumstances.
If you have any questions please contact the hiring manager: Jen Woodward, Customers and Engagement Team Leader - jen.woodward@environment-agency.gov.uk or on 07500 102862
CVs / documents attached to your application will NOT be assessed for selection. It is your answers given to the competency questions below that will be used for interview selection so ensure you draw out your skills and experience in your responses.
The Environment Agency take part in incident response. There are opportunities to get involved and support depending on your role and circumstances.
Please note late applications cannot be accepted under any circumstances.
If you have any questions please contact the hiring manager: Jen Woodward, Customers and Engagement Team Leader - jen.woodward@environment-agency.gov.uk or on 07500 102862
26/01/2020, 23:55 hours
Basic Check
Until 30/09/20
Customer and Partner Relations
Customer and Partner Relations: consults and collaborates with customers and partners effectively through awareness raising, education and combined projects, ensuring buy-in to initiatives and the beneficial promotion of the Environment Agency’s duties and policies.
Describe a project or task that you have undertaken which required you to work with others outside of your organisation to be successful, what approach did you take?
Describe a project or task that you have undertaken which required you to work with others outside of your organisation to be successful, what approach did you take?
Influences and Persuades Others
Influences and persuades others: presenting a case in a convincing and attractive way that will win people over, encouraging them to follow plans willingly; often succeeding where logic and reason alone would fail.
Please provide an example of a time when you have successfully persuaded a key stakeholder round to your point of view.
Please provide an example of a time when you have successfully persuaded a key stakeholder round to your point of view.
Manages Self
Manages Self; has full awareness of own strengths, weaknesses, impact and approach. Effectively organises self and takes personal responsibility for own role in the Environment Agency.
Please describe a time when you recognised that you were not fully prepared to complete a task allocated to you and how you overcame that.
Please describe a time when you recognised that you were not fully prepared to complete a task allocated to you and how you overcame that.
Driving Licence
If you are applying from the Civil Service please note that the Environment Agency is not a part of HM Civil Service and you would not be a Crown Servant in the event of being appointed. Therefore, you will not be eligible for continuous service. For applicants who currently work in local government or other bodies listed in the Redundancy Payments (Continuity of Employment in Local Government etc) (Modification) Order 1999, you may be eligible for continuous service for the purpose of calculating any future redundancy payment. If you are unsure of your status then you should contact your own HR Team.
We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application.
We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment. We have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.
The Environment Agency, as a Non-Departmental Public Body, is committed to providing value for money and utilises Central Government frameworks and contracts for all external recruitment needs. For this reason, we are unable to engage with the market directly through post, email or phone calls . Should you wish to become a support supplier on one of these frameworks or contracts please visit https://www.gov.uk/government/publications/become-a-crown-commercial-service-supplier/becoming-a-supplier-through-the-crown-commercial-service-what-you-need-to-know for more information.
We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application.
We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment. We have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.
The Environment Agency, as a Non-Departmental Public Body, is committed to providing value for money and utilises Central Government frameworks and contracts for all external recruitment needs. For this reason, we are unable to engage with the market directly through post, email or phone calls . Should you wish to become a support supplier on one of these frameworks or contracts please visit https://www.gov.uk/government/publications/become-a-crown-commercial-service-supplier/becoming-a-supplier-through-the-crown-commercial-service-what-you-need-to-know for more information.
This Vacancy is closed to applications.