Debt Recovery Officer - 13886
1
East of England
Bedford , Brampton , Colchester , Ely , Ipswich , Norwich
Bedford Depot, Ely Office, Brampton Office, Dragonfly House, Iceni House, Rivers House Kelvedon
Staff Grade 4
Fixed Term
Full Time, Part Time
Operational Delivery
£27,572 pro-rata
As a Debt Recovery Officer for the East Anglia Area you will work closely with debt reduction leads and Team Leaders across a range of functions in the area. You will use our IT tools and systems to search for customers who have outstanding invoices for fees and charges which are owed to the Environment Agency.
You will assist area debt group members and lead officers as they look to recover money from unpaid invoices from customers.
You will be contacting customers directly by phone and in writing to make them aware of the outstanding invoices and the potential enforcement or legal actions that may ensue should they fail to clear the invoice.
This is a fixed term assignment until 31/12/2020. Internal candidates, please note that you must ensure you seek agreement from your line manager to apply for this role.
You will assist area debt group members and lead officers as they look to recover money from unpaid invoices from customers.
You will be contacting customers directly by phone and in writing to make them aware of the outstanding invoices and the potential enforcement or legal actions that may ensue should they fail to clear the invoice.
This is a fixed term assignment until 31/12/2020. Internal candidates, please note that you must ensure you seek agreement from your line manager to apply for this role.
You will be part of the area debt group which is made up of Environment Officers from the East Anglia area who ensure environmental compliance across a wide range of Industrial, water, agricultural and waste businesses.
Your role will also involve you being an important part of the national debt network who manage and review the outstanding debts and invoices.
Your role will also involve you being an important part of the national debt network who manage and review the outstanding debts and invoices.
We are looking for a highly organised and motivated individual who is able to work both independently and as part of a team.
You will be required organise and plan your own work on a daily basis, have good communication, literacy, numerical and data collation skills and be able to use standard IT packages. You will be using software systems based on Microsoft Excel and Access and be able to review data to provide reports and updates to managers.
You will be required to handle confidential or sensitive information.
You will have strong interpersonal and persuasion skills which enable you to interact and deal with customers tactfully and effectively.
You will work closely with regulatory officers and provide them with the necessary support and information to assist them in their roles.
A driving licence is essential as travel to other offices and sites will be required.
You will be required organise and plan your own work on a daily basis, have good communication, literacy, numerical and data collation skills and be able to use standard IT packages. You will be using software systems based on Microsoft Excel and Access and be able to review data to provide reports and updates to managers.
You will be required to handle confidential or sensitive information.
You will have strong interpersonal and persuasion skills which enable you to interact and deal with customers tactfully and effectively.
You will work closely with regulatory officers and provide them with the necessary support and information to assist them in their roles.
A driving licence is essential as travel to other offices and sites will be required.
Everyone starting in a new role with the Environment Agency will be welcomed into the team and given all of the training and support needed to succeed.
The information in the candidate pack and Job profile, whilst relevant, should be read along with the advert in order to understand the key accountabilities and skills needed to succeed in this role.
CV's / documents attached to your application will NOT be assessed for selection. It is your answers given to the competency questions below that will be used for interview selection so ensure you draw out your skills and experience in your responses.
If you have any questions please contact the hiring manager: John Harrison – j.harrison@environment-agency.gov.uk or on 02030255230
The information in the candidate pack and Job profile, whilst relevant, should be read along with the advert in order to understand the key accountabilities and skills needed to succeed in this role.
CV's / documents attached to your application will NOT be assessed for selection. It is your answers given to the competency questions below that will be used for interview selection so ensure you draw out your skills and experience in your responses.
If you have any questions please contact the hiring manager: John Harrison – j.harrison@environment-agency.gov.uk or on 02030255230
26/01/2020, 23:55 hours
Basic Check
For a period up to 31/12/2020
Influences and Persuades Others
Presenting a case in a convincing and attractive way that will win people over, encouraging them to follow plans willingly; often succeeding where logic and reason alone would fail.
Describe a time when you have successfully persuaded a key stakeholder or customer round to your point of view.
Consider what the situation was, why they were opposed to your view, what the key to succeeding was and what you learnt.
Describe a time when you have successfully persuaded a key stakeholder or customer round to your point of view.
Consider what the situation was, why they were opposed to your view, what the key to succeeding was and what you learnt.
Communicates Effectively
Listens and questions to understand and engage. Conveys information and ideas clearly, accurately and persuasively through speech and writing.
Please give an example of a time when you have had to tailor your communication style to a specific individual/situation.
Consider why it was necessary, how you adapted from your normal style, how you gauged it was working, what the outcome was and what you learnt from it.
Please give an example of a time when you have had to tailor your communication style to a specific individual/situation.
Consider why it was necessary, how you adapted from your normal style, how you gauged it was working, what the outcome was and what you learnt from it.
Data and Information Management
Collects, analyses, interprets, records, manages, develops and shares data, material or information appropriately for a variety of purposes.
In your current/last role, what information were you responsible for collating or reporting on?
How did you ensure the data was accurate?
How did you ensure the data was appropriate for the audience?
How was the data stored?
In your current/last role, what information were you responsible for collating or reporting on?
How did you ensure the data was accurate?
How did you ensure the data was appropriate for the audience?
How was the data stored?
Driving Licence
If you are applying from the Civil Service please note that the Environment Agency is not a part of HM Civil Service and you would not be a Crown Servant in the event of being appointed. Therefore, you will not be eligible for continuous service. For applicants who currently work in local government or other bodies listed in the Redundancy Payments (Continuity of Employment in Local Government etc) (Modification) Order 1999, you may be eligible for continuous service for the purpose of calculating any future redundancy payment. If you are unsure of your status then you should contact your own HR Team.
We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application.
We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment. We have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.
The Environment Agency, as a Non-Departmental Public Body, is committed to providing value for money and utilises Central Government frameworks and contracts for all external recruitment needs. For this reason, we are unable to engage with the market directly through post, email or phone calls . Should you wish to become a support supplier on one of these frameworks or contracts please visit https://www.gov.uk/government/publications/become-a-crown-commercial-service-supplier/becoming-a-supplier-through-the-crown-commercial-service-what-you-need-to-know for more information.
We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application.
We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment. We have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.
The Environment Agency, as a Non-Departmental Public Body, is committed to providing value for money and utilises Central Government frameworks and contracts for all external recruitment needs. For this reason, we are unable to engage with the market directly through post, email or phone calls . Should you wish to become a support supplier on one of these frameworks or contracts please visit https://www.gov.uk/government/publications/become-a-crown-commercial-service-supplier/becoming-a-supplier-through-the-crown-commercial-service-what-you-need-to-know for more information.
This Vacancy is closed to applications.