Fleet Customer Service Centre Team Member - 11501
3
East Midlands
Peterborough
Kingfisher House
Staff Grade 3
Fixed Term
Full Time
Administration / Corporate Support
£22,792 pro-rata
We have an exciting opportunity for 3x 12 Month Contract's to work in our Service Centre based in Peterborough.
Forming part of our National Defra Group Fleet Services function the Service Centre which provides the administration and management of both the Environment Agency and Defra fleets, with a high level of customer service to both internal and external customers and partners.
2 of the roles available which primarily will focus on Customer Service, however you will be required to work closely with other team members who deal primarily with our data management and reporting functions.
1 role will ideally focus on managing our data. The day to day work will vary and focus primarily on processes such as paying invoices and managing purchase orders to updating our fleet management system or resolving data quality issues, however you will be required to work closely with other team members who deal primarily with customer service.
For all roles there are well-established processes and full training will be provided.
Forming part of our National Defra Group Fleet Services function the Service Centre which provides the administration and management of both the Environment Agency and Defra fleets, with a high level of customer service to both internal and external customers and partners.
2 of the roles available which primarily will focus on Customer Service, however you will be required to work closely with other team members who deal primarily with our data management and reporting functions.
1 role will ideally focus on managing our data. The day to day work will vary and focus primarily on processes such as paying invoices and managing purchase orders to updating our fleet management system or resolving data quality issues, however you will be required to work closely with other team members who deal primarily with customer service.
For all roles there are well-established processes and full training will be provided.
We provide a high performing fleet management service ensuring the fleets we manage both within the Environment Agency and Defra are safe and legally compliant with the highest safety standards.
• Review and reduce our operating costs
• Ensure we run a safe, legally compliant and operationally fit for purpose fleet
• Provide excellent operational, customer valued services, that are constantly improving
• Ensure we have the most sustainable fleet
• Review and reduce our operating costs
• Ensure we run a safe, legally compliant and operationally fit for purpose fleet
• Provide excellent operational, customer valued services, that are constantly improving
• Ensure we have the most sustainable fleet
Fleet experience would be beneficial but isn't necessary as all training will be provided. What is more important is a high level of customer service, ability to use Microsoft Office packages including Outlook and Excel and transferable skills from other work experience you may have had.
Through experience to date you will ideally be able to demonstrate some of the following:
• Ability to develop and maintain good relationships with customers
• Excellent communication skills both written and oral
• Good organisational skills and an ability to use MS Office
• Ability to work on your own initiative and as part of a team
• Delivery of work by planning, tracking, gathering and maintaining data/information
• An awareness of data management
• An ability to work with and manipulate data in Excel
Through experience to date you will ideally be able to demonstrate some of the following:
• Ability to develop and maintain good relationships with customers
• Excellent communication skills both written and oral
• Good organisational skills and an ability to use MS Office
• Ability to work on your own initiative and as part of a team
• Delivery of work by planning, tracking, gathering and maintaining data/information
• An awareness of data management
• An ability to work with and manipulate data in Excel
Please note that that your answers to the capability questions will be used for interview selection.
Everyone starting in a new role with the Environment Agency will be welcomed into the team and given all of the training and guidance you need to succeed.
The Environment Agency offer an extensive range of employee benefits
For further information on this role, the employee benefits and the work of the Environment Agency, please download the candidate pack.
You will be based in our Peterborough Hub and cover telephone hours between 8:30am to 5pm, however we do work flexibly within these.
For more information contact Sarah Nicholson 07824350162 (sarah.nicholson01@environment-agency.gov.uk) or Trevor Bragg (trevor.bragg@environment-agency.gov.uk)
Interviews are scheduled to take place - in Peterborough
Everyone starting in a new role with the Environment Agency will be welcomed into the team and given all of the training and guidance you need to succeed.
The Environment Agency offer an extensive range of employee benefits
For further information on this role, the employee benefits and the work of the Environment Agency, please download the candidate pack.
You will be based in our Peterborough Hub and cover telephone hours between 8:30am to 5pm, however we do work flexibly within these.
For more information contact Sarah Nicholson 07824350162 (sarah.nicholson01@environment-agency.gov.uk) or Trevor Bragg (trevor.bragg@environment-agency.gov.uk)
Interviews are scheduled to take place - in Peterborough
21/07/2019, 23:55 hours
Basic Check
12 Months
Data and Information Management
This role requires someone who is comfortable working with financial data. Please describe what experience you have of working with this type of information. What was the situation, who were your customers and how did you check for data quality?
Focuses on Customers and Partners
This roles requires the skill to develop and maintain excellent working relationships. Please give an example of when you have had to balance the needs of a number of different customers. What was the situation, what was your role and how did you ensure everyone’s needs were met?
Achieves Results
This role requires good organisational skills to achieve timely results. Please describe how you have met routine deadlines. What was the situation, how did you ensure you met the deadline and what was the outcome? What would have happened if the deadline was not met?
If you are applying from the Civil Service please note that the Environment Agency is not a part of HM Civil Service and you would not be a Crown Servant in the event of being appointed. Therefore, you will not be eligible for continuous service. For applicants who currently work in local government or other bodies listed in the Redundancy Payments (Continuity of Employment in Local Government etc) (Modification) Order 1999, you may be eligible for continuous service for the purpose of calculating any future redundancy payment. If you are unsure of your status then you should contact your own HR Team.
We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application.
We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment. We have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.
The Environment Agency, as a Non-Departmental Public Body, is committed to providing value for money and utilises Central Government frameworks and contracts for all external recruitment needs. For this reason, we are unable to engage with the market directly through post, email or phone calls . Should you wish to become a support supplier on one of these frameworks or contracts please visit https://www.gov.uk/government/publications/become-a-crown-commercial-service-supplier/becoming-a-supplier-through-the-crown-commercial-service-what-you-need-to-know for more information.
We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application.
We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment. We have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.
The Environment Agency, as a Non-Departmental Public Body, is committed to providing value for money and utilises Central Government frameworks and contracts for all external recruitment needs. For this reason, we are unable to engage with the market directly through post, email or phone calls . Should you wish to become a support supplier on one of these frameworks or contracts please visit https://www.gov.uk/government/publications/become-a-crown-commercial-service-supplier/becoming-a-supplier-through-the-crown-commercial-service-what-you-need-to-know for more information.
This Vacancy is closed to applications.