Business Change Manager - 9328
6
National
Various
Various
Staff Grade 6
Fixed Term
Full Time
Business Management & Improvement
£43,777 pro rata
The role of Business Change Manager provides an exciting opportunity for those looking for a fixed term or assignment as part of a team driving and enabling the implementation of business and cultural change.
Through our ‘Next Generation Supplier Arrangement’ (NGSA) we have developed a new commercial framework that will bring together new collaborative arrangements with our Suppliers. From the 1 April 2019 we are establishing 6 geographically based Collaborative Delivery Teams (CDT’s) that will bring together teams from across the Environment Agency and our Suppliers, with new ways of working, to manage, design and construct our asset programmes of work. Our aim to enable a greater opportunity to innovate, optimise our resources, drive shared ambition and outcomes and put sustainability at the heart of everything we do.
In this role you will proactively be preparing the business and our people for change. You will provide a bridge between the NGSA ‘Project’ and the business to ensure that the necessary activities and products are delivered for the effective implementation of the changes to ways of working and realisation of the required business benefits.
Through our ‘Next Generation Supplier Arrangement’ (NGSA) we have developed a new commercial framework that will bring together new collaborative arrangements with our Suppliers. From the 1 April 2019 we are establishing 6 geographically based Collaborative Delivery Teams (CDT’s) that will bring together teams from across the Environment Agency and our Suppliers, with new ways of working, to manage, design and construct our asset programmes of work. Our aim to enable a greater opportunity to innovate, optimise our resources, drive shared ambition and outcomes and put sustainability at the heart of everything we do.
In this role you will proactively be preparing the business and our people for change. You will provide a bridge between the NGSA ‘Project’ and the business to ensure that the necessary activities and products are delivered for the effective implementation of the changes to ways of working and realisation of the required business benefits.
You will be joining the Flood Risk Delivery Team within National Operations Asset team. As part of a ‘change’ network each Business Change manager will be located geographically working alongside a Collaborative Delivery Team.
You will be required to build relationships across a number of customer groups and therefore there will be frequent travel to Area offices. There will times when travel to central locations such as Birmingham/London with overnight stays may be required.
You will be required to build relationships across a number of customer groups and therefore there will be frequent travel to Area offices. There will times when travel to central locations such as Birmingham/London with overnight stays may be required.
First and foremost you will be able to demonstrate success in enabling business and cultural change. You will have a proven track record of delivering results through others and implementing new approaches, tools and service improvements to enable effective implementation of change. Excellent active listening and problem solving skills will be important for effective transition to new ways of working.
With collaborative working at the heart of our new approach to delivery you will be able to demonstrate your ability to coach leaders and their teams to enable change to be embraced and deliver expected programme benefits.
With strong communication and influencing skills you will be able to shape and enable successful relationships both across the Environment Agency and with our supplier delivery partners.
Please see candidate pack for additional information.
With collaborative working at the heart of our new approach to delivery you will be able to demonstrate your ability to coach leaders and their teams to enable change to be embraced and deliver expected programme benefits.
With strong communication and influencing skills you will be able to shape and enable successful relationships both across the Environment Agency and with our supplier delivery partners.
Please see candidate pack for additional information.
Closing Date: 19th November 2018 at 23:55 hours
Ideally you will be based in one of the following locations; Leeds, Warrington, Peterborough, Birmingham, London Area, Worthing, Exeter.
Other Environment Agency Area office locations can be considered.
Part time and flexible working patterns will be considered. For further details please contact Julie Payne on 07770847113 or e mail julie.payne@environment-agency.gov.uk
Ideally you will be based in one of the following locations; Leeds, Warrington, Peterborough, Birmingham, London Area, Worthing, Exeter.
Other Environment Agency Area office locations can be considered.
Part time and flexible working patterns will be considered. For further details please contact Julie Payne on 07770847113 or e mail julie.payne@environment-agency.gov.uk
19/11/2018, 23:55 hours
Basic Check
31/03/2020
Manages Change
Definition:
Understands role in leading change. Successfully leads change in own team.
Indicators:
• Acts decisively through ambiguity and uncertainty; deals with dilemmas and paradoxes
• Gains commitment and overcomes resistance to change by involving the team in the change process, highlighting the purpose, benefits, and impact of the change
• Supports people who find change difficult by encouraging, empathising and, where necessary, ensuring behavioural change
• Encourages an environment where challenge and change are appreciated by showing what can be achieved, rewarding those who adopt the change, and confronting resistance or apathy
• Creates an atmosphere that encourages creativity and innovation
• Helps others readily adapt to working with new people or situations
• Identifies and implements operational changes to achieve the local contribution and to deliver new policies and practices
• Anticipates and plans for change; identifying strategies for support and driving the change through
• Plays an active role in implementing change and ensuring minimum disruption to those affected by it, both within and outside own team.
Understands role in leading change. Successfully leads change in own team.
Indicators:
• Acts decisively through ambiguity and uncertainty; deals with dilemmas and paradoxes
• Gains commitment and overcomes resistance to change by involving the team in the change process, highlighting the purpose, benefits, and impact of the change
• Supports people who find change difficult by encouraging, empathising and, where necessary, ensuring behavioural change
• Encourages an environment where challenge and change are appreciated by showing what can be achieved, rewarding those who adopt the change, and confronting resistance or apathy
• Creates an atmosphere that encourages creativity and innovation
• Helps others readily adapt to working with new people or situations
• Identifies and implements operational changes to achieve the local contribution and to deliver new policies and practices
• Anticipates and plans for change; identifying strategies for support and driving the change through
• Plays an active role in implementing change and ensuring minimum disruption to those affected by it, both within and outside own team.
Influences and Persuades Others
Definition:
Presenting a case in a convincing and attractive way that will win people over, encouraging them to follow plans willingly; often succeeding where logic and reason alone would fail.
Indicators:
• Gathers relevant data, marshals facts and prepares sound arguments
• Listens to other’s opinions, understanding their viewpoints, needs and concerns; responds appropriately; lobbies others in advance
• Presents a credible case and explains the benefits to the audience/listener; anticipates the main objections/arguments
• Responds to the needs and style of the listener when influencing.
• Seeks to achieve a “win-win” outcome and develop the relationship with the person(s) being influenced.
• Prepares convincing written arguments on complex issues, presenting information logically, concisely and persuasively.
• Able to modify and reformulate case, read the listener’s mood and adjust accordingly
• Plans and prepares influencing strategies for key players and opinion leaders.
Presenting a case in a convincing and attractive way that will win people over, encouraging them to follow plans willingly; often succeeding where logic and reason alone would fail.
Indicators:
• Gathers relevant data, marshals facts and prepares sound arguments
• Listens to other’s opinions, understanding their viewpoints, needs and concerns; responds appropriately; lobbies others in advance
• Presents a credible case and explains the benefits to the audience/listener; anticipates the main objections/arguments
• Responds to the needs and style of the listener when influencing.
• Seeks to achieve a “win-win” outcome and develop the relationship with the person(s) being influenced.
• Prepares convincing written arguments on complex issues, presenting information logically, concisely and persuasively.
• Able to modify and reformulate case, read the listener’s mood and adjust accordingly
• Plans and prepares influencing strategies for key players and opinion leaders.
Achieves Results
Definition:
Sets and delivers high work standards, demonstrates the drive to meet targets.
Prioritises and organises tasks and resources to ensure timely achievement of results.
Indicators:
• Maximises work output by setting goals and priorities tracking and measuring outcomes and taking swift remedial action when necessary.
• Can be relied upon to regularly exceed goals agreed
• Is tenacious and perseveres when others might give up and by doing so achieves the desired results
• Anticipates forth-coming issues and adjusts actions as necessary.
• Willing to put in extra effort to meet urgent deadlines when required; shows dedication and commitment;; “goes the extra mile”
• Is resilient and performs well under pressure; responds positively to setbacks and develops alternative action
Sets and delivers high work standards, demonstrates the drive to meet targets.
Prioritises and organises tasks and resources to ensure timely achievement of results.
Indicators:
• Maximises work output by setting goals and priorities tracking and measuring outcomes and taking swift remedial action when necessary.
• Can be relied upon to regularly exceed goals agreed
• Is tenacious and perseveres when others might give up and by doing so achieves the desired results
• Anticipates forth-coming issues and adjusts actions as necessary.
• Willing to put in extra effort to meet urgent deadlines when required; shows dedication and commitment;; “goes the extra mile”
• Is resilient and performs well under pressure; responds positively to setbacks and develops alternative action
Builds and Sustains Relationships
Definition:
Develops and maintains effective working relationships
Indicators:
• Respects different views, cultures, values, opinions and the contributions that all colleagues make
• Makes an active effort to fit in and respect company norms (the “way we do things” in the agency)
• Balances team and personal interests for a win-win outcome
• Displays tact and diplomacy and builds rapport quickly, establishing needs and adapting own approach.
• Communicates honestly, openly and effectively with colleagues and external partners alike
• Openly identifies and challenges inappropriate behaviour or performance constructively and speaks out even when the message is unpopular.
• Handles people situations effectively; defuses anger, tension, focuses on issues and successfully addresses problems.
Develops and maintains effective working relationships
Indicators:
• Respects different views, cultures, values, opinions and the contributions that all colleagues make
• Makes an active effort to fit in and respect company norms (the “way we do things” in the agency)
• Balances team and personal interests for a win-win outcome
• Displays tact and diplomacy and builds rapport quickly, establishing needs and adapting own approach.
• Communicates honestly, openly and effectively with colleagues and external partners alike
• Openly identifies and challenges inappropriate behaviour or performance constructively and speaks out even when the message is unpopular.
• Handles people situations effectively; defuses anger, tension, focuses on issues and successfully addresses problems.
If you are applying from the Civil Service please note that the Environment Agency is not a part of HM Civil Service and you would not be a Crown Servant in the event of being appointed. Therefore, you will not be eligible for continuous service. For applicants who currently work in local government or other bodies listed in the Redundancy Payments (Continuity of Employment in Local Government etc) (Modification) Order 1999, you may be eligible for continuous service for the purpose of calculating any future redundancy payment. If you are unsure of your status then you should contact your own HR Team.
We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application.
We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment. We have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.
The Environment Agency, as a Non-Departmental Public Body, is committed to providing value for money and utilises Central Government frameworks and contracts for all external recruitment needs. For this reason, we are unable to engage with the market directly through post, email or phone calls . Should you wish to become a support supplier on one of these frameworks or contracts please visit https://www.gov.uk/government/publications/become-a-crown-commercial-service-supplier/becoming-a-supplier-through-the-crown-commercial-service-what-you-need-to-know for more information.
We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application.
We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment. We have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.
The Environment Agency, as a Non-Departmental Public Body, is committed to providing value for money and utilises Central Government frameworks and contracts for all external recruitment needs. For this reason, we are unable to engage with the market directly through post, email or phone calls . Should you wish to become a support supplier on one of these frameworks or contracts please visit https://www.gov.uk/government/publications/become-a-crown-commercial-service-supplier/becoming-a-supplier-through-the-crown-commercial-service-what-you-need-to-know for more information.
This Vacancy is closed to applications.